Location: BGC, Taguig

Work Model: Onsite

Shift: Night Shift (8:00 AM – 5:00 PM EST)

Position Summary

The Senior Human Resource Generalist plays a key role in managing and executing core human resources functions across the organization. This role is responsible for employee lifecycle management, HR operations, policy implementation, and providing strategic HR support to leadership and employees.

As an HR advocate, you will serve as a primary point of contact for employees and management, ensuring compliance, operational efficiency, and a positive employee experience. You will also support initiatives that foster engagement, strengthen company culture, and drive employee retention and performance.

Key Responsibilities

HR Business Partner Support

Partner with leadership to provide HR guidance and support organizational objectives.
Address employee concerns and provide HR advisory support.

Exit Interviews

Conduct and analyze exit interviews to identify trends and opportunities for improvement.

Personnel File Management

Maintain accurate and compliant employee 201 files and HR documentation.

Employee Engagement

Plan and execute employee engagement initiatives that strengthen workplace culture.

Onboarding & pre-onboarding

Manage seamless onboarding experiences for new hires, including documentation and orientation.

Timekeeping & Attendance

Monitor employee attendance, leaves, and scheduling to ensure accurate reporting.

Documentation & Reporting

Prepare HR reports, maintain policy documentation, and support HR compliance activities.

Policy Development & Revision

Develop, review, and update HR policies and procedures to ensure alignment with business needs and compliance with labor laws and best practices.

Performance Management

Support and manage performance review processes, including goal setting, evaluations, performance improvement plans (PIPs), and employee development initiatives.

Labor Relations Support

Assist in handling labor-related matters, including employee grievances, disciplinary actions, and coordination on labor cases, ensuring compliance with applicable labor laws and company policies.

Must-Have Qualifications

Bachelor's degree in Human Resources, Business Administration, or a related field
4–5 years of hands-on HR experience
Strong knowledge of HR policies, labor laws, and compliance requirements
Excellent organizational, analytical, and interpersonal skills
Ability to work independently and collaboratively
Strong communication and stakeholder management skills

Behavioral Attributes:

Demonstrated commitment and longevity in prior roles.
Collaborative, team-oriented mindset.
Ability to perform under pressure and time-bound deadlines.
Positive, dynamic, and professional attitude.

Why Join IT By Design:

Competitive pay + performance bonuses
HMO with dependent coverage
Free Meal.
Free Accommodation
Work-On-Site Allowance
Shuttle Services
13th-month pay, allowances, and government-mandated benefits
Leadership development & continuous learning programs
Night differential, holiday pay, and life & pet insurance
A people-first culture that values innovation, collaboration, and growth

About IT By Design:

Based in New Jersey, IT By Design is a global Managed Services Provider with teams in the U.S., India, and the Philippines. We specialize in 24/7 Helpdesk, NOC, SOC, Cybersecurity, Cloud, and Talent Solutions—supporting MSPs with the people and technology they need to grow.

At ITBD, we are passionate about developing people and building long- term careers in an environment where purpose, innovation, and excellence thrive.

Senior Human Resources Generalist