Discover your 100% YOU with MicroSourcing!

Position: Service Administrator

Work setup: Hybrid | Day shift

Location: Eastwood, Quezon City

Why join MicroSourcing

You'll Have

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

Service Job Administration

Set up service jobs received via Plumbing and Electrical inboxes (700 jobs/month; approx. 50 hours/month).
Create job records in simPRO, assign relevant details, and ensure all required information is accurately captured before work commences.
Convert approved service quotes into active jobs, ensuring job cards are properly set up and dispatched to field crews.
Tag and track jobs throughout the entire lifecycle in simPRO, maintaining accurate status updates to support scheduling, invoicing, and reporting.

Invoicing and Claims

Invoice approximately 700 jobs per month (60 hours/month) once jobs are marked Ready to Invoice in simPRO.
Send invoices directly from simPRO to clients in a timely manner.
Submit claims and invoices through external client portals, ensuring accuracy and compliance with client requirements to minimise queries and rejections.
Review and process supplier and subcontractor invoices, confirming alignment with purchase orders and job records prior to approval.

Routine Maintenance Administration

Process Routine Maintenance (RM) invoicing for approximately 150 jobs per month (30 hours/month).
Review completed job records, count tested items, note failures in the designated spreadsheet, and invoice based on applicable quantity x rate calculations.
Contact schools to confirm RM visit dates (10–16 hours/month; completed by approximately the 18th of each month).
Once the Perth-based Service Administrator schedules dates in simPRO, send templated confirmation emails to schools, including date/time details and requests for relevant contact information.

Reporting and Compliance Submissions

Prepare and submit the Monthly Plumbing Report, consolidating job data, status updates, and performance metrics.
Complete Touchstone and BRAF submissions accurately and within required timeframes.
Support KPI reporting and PFM submissions in collaboration with the Service Team Leader by providing accurate data and summaries.

Coordination and Communication

Assist with Service Run Sheets, supporting scheduling and coordination of field crews alongside the Service Team Leader.
Provide administrative support for tender and estimate preparation activities as required.
Assist with subcontractor performance tracking and documentation.
Maintain awareness of HSEQ compliance requirements at a business level and support continuous improvement initiatives where relevant.

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

Terms & conditions apply