Ms Excel, Workforce Management, Scheduling, Reporting

Microsoft Excel, Data Collection Management, Workforce Management system, Analysis, Ms Office Applications, Visual design experience, ACD reporting tools

service level , Microsoft Excel, Abandonment Rate, Call center KPIs, Line Adherence, SIR, Handling Capacity, AHT

Power Bi, Power Automate, Automation, Power Query, WFM Tool – Aspect, Alvaria, EWFM, Genesys Cloud, MS Excel Macros

Power Automate, Power Bi, Automation, Power Query, Genesys Cloud, Alvaria, EWFM, MS Excel Macros, WFM Tool – Aspect

Microsoft Excel, Vba, Macros, ACD, Calabrio, Workforce scheduling, Intraday Management, Forecasting tools, Crisis Liaison, NICE IE, Real Time Logistics, Contingency Mitigation, Root Cause Analysis