Primary DetailsTime Type: Full timeWorker Type: EmployeeTo provide leadership, direction and coordination of operational activities within the team. Ensuring Claims Management Information and Analysis of the team to key stakeholders and to review claims procedures to ensure legal compliance and reduce risk and manage a team of MI Officers.

Primary Responsibilities

Support the implementation of the team strategy to enable delivery of overall business targets
Participate in all relevant meetings in order to share and develop strategy, knowledge and best practice
Provide recommendations on business improvement plans/strategies
Lead projects related to business improvement.
Create, maintain and audit claims procedures to ensure they meet legal compliance regulations
Research and report on topics likely to impact on profitability e.g. fraud and new diseases to assist in the profitable and efficient running of the Claims function
Continually monitor claims data, identify underlying trends and continuous improvement opportunities to provide analytical support to the Claims department
Ensure compliance with QBE policies, procedures and relevant legislations
Regularly communicate to stakeholders to ensure that service meets their requirements
Maintain effective relationships with senior leadership team/ stakeholders
To produce accurate concise and timely report to aid decision making
Represent claims on project teams to ensure that claims implications are considered
Act as a focal point within claims for data management and information to provide advice and claims expertise
Support the claims reporting function by analyzing claims information and providing reports that enable supporting and challenging of internal and external claims handling performance and financial controls
Develop statistical controls so that risks are reduced
Carry out monitoring and quality assurance checks
Assisting MI Officers with complex requests and escalations
Communicate claims activity and answer queries to assist in the profitable and efficient running of Claims
Analyze and interpret requests for information from various sources to define user requirements and provide effective reports
Resolve stakeholder service issues ensuring their prompt and timely resolution to meet our service standards
Prepare and develop technical action plans to ensure consistent performance and focused technical development of all team members
May organize and facilitate regular staff meetings to discuss process updates
Lead and Manage the day to day influx work of the Claims officers, directing, monitoring, controlling and authorization of the handling of reports within the control of the team.
Assist Team Leader in supervising the team and identifying training needs to ensure that the overall output and quality of the service provided by the team is within specified levels
Assist in providing coaching/ feedback and in managing workload of the team ensuring that tasks are prioritized

Required Education

Bachelor's Degree or equivalent combination of education and work experience

Required Experience

At least 5 years relevant experience in Power BI, SAS Base, SAS EG, SQL, Tableau
Experience managing a team

Preferred Competencies/Skills

Advanced MS Excel and MS Access knowledge
Advanced SQL coding skills and experience of working with Data Marts and Cubes
Report Builder 3 knowledge
Analytical Skills
Strong organization, negotiation and listening skills
Advanced mathematical skills.
Presentation skills
Keen to details
Team Management Skills
Excellent Interpersonal skill including conflict resolution
Customer service skills
Excellent verbal and written communication skills (English)
Stakeholder Management skills

Preferred Knowledge

Understanding of underlying causes of exposure and claims trend in relevant field
Knowledge of project management tools and techniques is desirable
Broad knowledge of insurance customs, practices and procedures
Good knowledge of claims processes and relevant legislations
Good understanding of insurance with specific reference to the relevant class of business is desired

QBE Cultural DNA

Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:
We are customer-focused
We are technical experts
We are inclusive
We are fast-paced
We are courageous
We are accountable
We are a team
All employees are expected to adhere to QBE's Code of Ethics and Conduct and apply sound risk management practices

US Only - Disclaimer

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Global Disclaimer

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

Skills:

Analytical Thinking, Business Intelligence Applications, Business Management, Communication, Critical Thinking, Customer Service, Data Analysis, Intentional collaboration, Managing performance, Quality Management, Reporting and Analysis, Risk Management, Stakeholder Management, Team Management, Warehousing Operations

How to Apply:

To submit your application, click Apply and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

BI Reporting Associate Manager