Hiring: Full-Time Executive Sales & Marketing Assistant - Remote - $9,600 - $13,200/yr

About the Client

18 Years of Arizona-Based Expertise– Our client is a premium home technology company serving the Phoenix area, with nearly two decades of hands-on experience designing and installing smart home solutions.
From Home Theater to Full Automation– They design and install home automation systems, surround sound and home theater setups, security cameras, intercom systems, structured wiring, and access control — for both homes and businesses.
Savant-Certified & Premium-Tier Rated– Their Savant certification places them in the elite tier of home automation providers, a credential that sets them apart in a competitive market.
Relationship Over Transaction– This is a team that genuinely cares about getting it right, not just getting it done. Their craft-first approach has earned them a loyal base of approximately 250 clients.
A Growing Business With Big Vision– With strong roots in the local community and a pipeline of new opportunities, they're building the systems and team to scale — and you'll play a key role in that growth.

Qualifications:

Must-Haves:

CRM Experience– Hands-on experience with House Call Pro, Jobber, ServiceTitan, or a similar trades-based CRM platform. You know how to manage a customer database, segment contacts, and keep the pipeline clean.
Excellent Written English– Your written communication is clear, professional, and warm. You can draft customer-facing emails, SMS follow-ups, and social captions that reflect the brand voice with zero spelling errors.
Proactive & Solutions-Oriented– You don't wait to be told what to do. You spot gaps, bring ideas, and take initiative — while still being coachable and able to follow direction well.
AI-Forward Mindset– You're comfortable using AI tools for copy generation, SEO optimization, and research. You see AI as a productivity multiplier, not a replacement for quality.
Research-Driven & Detail-Oriented– You back suggestions with research, keep records tidy, and never let a follow-up slip through the cracks.
High Integrity & Customer-Centric– You treat every client interaction with professionalism, honesty, and care. You're the kind of person who shows up consistently — even when no one is watching.

Nice-to-Haves:

Mailchimp Experience– Familiarity with building and managing email campaigns, templates, and audience segmentation within Mailchimp.
Canva Proficiency– Comfortable working with a brand kit in Canva to create on-brand social graphics and email templates.
Meta & Instagram Know-How– Experience managing business pages, monitoring insights, and responding to DMs on Facebook and Instagram.
WordPress / Divi (Bonus)– Ability to perform basic website updates and blog maintenance on a Divi/WordPress site — no coding required.

Responsibilities of the Executive Sales & Marketing Assistant:

CRM & Lead Management (House Call Pro)

Manage and maintain a customer database of approximately 250 clients
Implement segmenting tags to categorize clients (e.g., Savant customers vs. alarm customers) for targeted campaigns
Nurture leads and conduct follow-ups with referrals generated by home builders and designers
Serve as the first point of contact for outreach — initiate the conversation and hand off scheduling to the appropriate team member
Clean up backlogs and follow up on uncollected or missing payments via text or email
Identify and flag CRM features or integrated platforms the company is paying for but not fully utilizing
Learn Portal.io (the company's quoting tool) as needed to provide additional support

Email Marketing (Mailchimp)

Transition email campaign management from House Call Pro into Mailchimp
Build and customize branded email templates using the company's existing Canva brand kit
Execute targeted email blasts to specific customer segments using CRM tags
Develop and send re-engagement and follow-up campaigns to past clients

Social Media & Community Management

Manage the company's Instagram account — curate approved photos and footage using Canva
Research social media trends, optimal posting cadence, and engagement strategies, and present recommendations for approval
Monitor and respond to Facebook/Meta direct messages, acting as the frontline response before routing interested leads to the team
Maintain brand consistency across all social channels — content must be approved before posting
Gradually resurrect the company's LinkedIn presence for B2B relationship building (bonus, low priority)

Google Business Profile & Website

Keep the Google Business Profile fully updated with current information and active content
Respond promptly to incoming GBP messages and proactively manage reviews
Use AI tools to generate SEO-optimized, on-brand responses to 5-star reviews
Perform basic website maintenance and update blog posts on the Divi/WordPress site (no custom coding required)

Inbox Management & Client Communication

Manage the support email inbox — acknowledge customer inquiries and route technical issues to the appropriate team member via Slack
Monitor the executive's inbox (approximately 5–10 emails per week) and flag high-priority messages from large clients or builders
Handle all customer communication via text/SMS or email only — no inbound phone calls
Schedule appointments only when directly instructed — the team does not use online booking for custom projects
Send milestone messages — celebratory texts or emails for 1-month and 1-year post-installation anniversaries, and client birthdays
Follow up with satisfied clients to request Google reviews and schedule 6-month service check-ins
Chase overdue invoices via text or email; escalate to the team if a client is unresponsive

SOP Documentation

Organize the company's existing technical SOPs currently stored in OneDrive
Observe and document operational processes in House Call Pro to create new SOPs
Build clear reference materials so key workflows can be replicated by any team member when needed

Want to Know More About the Client

Our client is a premier home technology company based in Phoenix, Arizona, with 18 years of experience simplifying technology for both everyday homeowners and businesses. From custom home theater installations and whole-home automation to security cameras, intercom systems, structured wiring, and access control, they bring together the full spectrum of smart home and commercial AV services under one roof. Their Savant certification — one of the highest bars in the home automation industry — signals the level of precision and premium quality they bring to every project.

What truly sets this company apart isn't just their technical expertise — it's their ethos. This is a tight-knit, family-oriented team of five who genuinely care about their clients and each other. They've built a business on relationships, not transactions, and they're looking for someone who shares that same customer-first spirit. Joining this team means becoming a trusted extension of a company that's been serving Arizona homeowners with integrity and craftsmanship for nearly two decades.

Culture and Core Values:

This is a tight-knit, family-oriented team of five where everyone genuinely shows up for each other — both professionally and personally. They check in on each other's lives, share a love of sports and good humor (dad jokes very much appreciated), and want their next teammate to feel like a true part of the family — even from a remote setup.

Integrity First– Honesty isn't optional here. They expect you to show up with full effort and transparency, whether things are busy or slow.
Open Communication– The team values clear, consistent communication. If something isn't working, they'd rather know early than find out later.
Goes the Extra Mile– Good enough isn't the standard. The team looks for people who take pride in their work and put in the extra effort without being asked.
Solution-Driven– When a problem comes up, you're expected to come with a solution — or at least a proposed path forward. They don't dwell on obstacles.
Structured & Focused– This is a team that values clear processes, good systems, and accountable execution. Being organized isn't a nice-to-have — it's how they win.
Unwavering Commitment – When they take something on, they see it through. The team values people who hold the line, stay the course, and don't fold when things get tough.

If you're the kind of person who brings integrity, initiative, and good energy to everything you do — you'll fit right in here.

Perks:

13th Month Bonus
Permanent work-from-home / remote set-up
Health insurance
Dental insurance
Mental health insurance
Great starting salary
Growth opportunity
Performance-based raises
Prizes and bonuses

Specifics:

Time

Full-time; 9:00 AM to 6:00 PM MST (Arizona) Timezone
This is a remote position so you can have the freedom to work from anywhere

Miscellaneous

Attire - business casual when in meetings
Professional setup
Clean background
Good camera
Good microphone
Strong wifi

Tech Stack

House Call Pro (or similar: Jobber, ServiceTitan)
Mailchimp
Canva
Meta / Instagram
Google Business Profile
AI Tools
OneDrive
Slack
WordPress / Divi (Nice-to-Have)
Portal.io (Nice-to-Have)

Compensation

Fixed Rate $9,600 - $13,200/yr