Job title: Remote Registered Nurse – Home Care Caregiver Support & Accountability

Type of employment: Full-time

Shift Schedule: 3.5 days per week, covering long daytime New York shifts. Expected coverage is approximately 7:00 AM to 8:00 PM ET for full shift days, with one shorter half-day shift. Final A/B shift assignment to be confirmed by the client.

We are seeking a proactive and clinically experienced Remote Registered Nurse to support a New York-based home care agency's Patient Care team. This role will work closely with the agency's NYC-based Registered Nurses, Patient Care Coordinator, and caregiver team to help monitor active caregiver shifts, support care-plan follow-through, and maintain high standards of care for senior clients receiving in-home support.

The main focus is caregiver support, task follow-up, clinical judgment, documentation, and real-time accountability through WhatsApp and phone communication.

About the Employer:

The client is a New York City-based home care agency providing in-home care for seniors through home health aides. The agency supports approximately 120 clients and around 250 caregivers. Their care model focuses on providing real-time support to caregivers while creating stronger accountability around care-plan execution, client safety, and service quality.

Company core values:

Build Trust
Take the Lead
Share Your Heart

Objective of this role:

Support caregivers during active shifts, help maintain care-plan compliance, and provide real-time communication support to the Patient Care team so clients receive consistent, high-quality home care.

Responsibilities:

Caregiver Shift Support & Accountability

Monitor active caregiver shifts through WhatsApp and phone communication.
Remind caregivers to complete scheduled care-related tasks such as medications, vitals, meals, hygiene support, mobility assistance, and other care-plan items.
Request and review caregiver updates, photos, videos, or confirmations when required by the care plan or client consent.
Follow up when caregivers miss required updates or do not complete expected documentation.
Help verify that caregivers are following assigned care plans and agency expectations.
Provide guidance and reminders in a professional, respectful, and supportive manner.

High-Acuity Client Support

Support higher-acuity client cases under the direction of the NYC-based Registered Nurses.
Use nursing judgment to understand which clients, caregivers, and shift tasks require closer follow-up.
Prioritize urgent or time-sensitive care needs across multiple active shifts.
Escalate clinical or care-related concerns to the appropriate NYC nurse or Patient Care team member.
Help identify possible changes in client condition based on caregiver reports, photos, videos, or shift updates.

Communication & Relationship Management

Build strong working relationships with caregivers while maintaining clear accountability.
Communicate with caregivers through WhatsApp, phone, and other internal systems.
Balance a supportive tone with the confidence to follow up firmly when tasks need to be completed.
Coordinate with the Patient Care Coordinator, NYC-based RNs, and internal teams regarding shift issues, caregiver concerns, and client updates.
Document follow-ups clearly and keep communication organized.

Documentation & Follow-Up

Assist the Patient Care Coordinator with care-related follow-up and documentation.
Track caregiver updates, shift concerns, and outstanding tasks.
Maintain accurate notes on care-plan follow-through, caregiver compliance, and escalated issues.
Support internal visibility around client care, caregiver performance, and task completion.

Required skills and qualifications:

Registered Nurse with hands-on nursing experience; nursing education alone is not sufficient.
Experience in home care, senior care, patient coordination, clinical support, healthcare operations, or a related nursing environment.
Strong English communication skills, both spoken and written.
Confident phone and WhatsApp communication skills.
Ability to manage multiple active shifts, tasks, and caregiver conversations at once.
Strong prioritization and task management skills.
Able to work independently in a remote setup with minimal hand-holding.
Comfortable holding caregivers accountable while maintaining positive working relationships.
Able to escalate concerns appropriately and communicate clearly with internal teams.
Comfortable working New York daytime hours from the Philippines.

Preferred skills and qualifications

Remote healthcare or remote home care experience.
Experience supporting caregivers, home health aides, nurses, or field staff.
Experience working with high-acuity patients or senior care cases.
Familiarity with U.S. home care, patient care coordination, or care-plan documentation.
Experience using WhatsApp, phone systems, EMR-like systems, Google Sheets, or CRM-style trackers.
Prior experience working with U.S.-based healthcare teams.

Remote Registered Nurse Home Care Caregiver Support & Accountability