The Senior Manager – Project Management / Transitions is responsible for leading end-to-end transition and project management initiatives, ensuring seamless onboarding of new clients, business migrations, process improvements, and operational transformation projects. This role partners with cross-functional teams, clients, and business leaders to deliver projects on time, within scope, and aligned with organizational objectives while minimizing operational risks.

Key Responsibilities

Lead end-to-end transition projects, including planning, execution, monitoring, and successful project closure.
Manage client implementations, process migrations, and business transition activities across multiple accounts.
Develop comprehensive project plans, timelines, risk assessments, and governance frameworks.
Coordinate with Operations, Quality, Training, IT, HR, Finance, and other stakeholders to ensure project readiness.
Identify, assess, and mitigate project risks, issues, and dependencies.
Monitor project milestones, budgets, and resource allocation to ensure successful delivery.
Establish project governance through regular status meetings, executive updates, and stakeholder communications.
Drive continuous improvement initiatives to enhance transition methodologies and project management practices.
Ensure compliance with organizational standards, contractual obligations, and quality requirements.
Facilitate knowledge transfer, process documentation, and operational readiness before project handover.
Mentor and coach Project Managers and Transition Leads to build high-performing teams.
Manage multiple concurrent projects while maintaining quality, timelines, and customer satisfaction.
Collaborate with senior leadership to support strategic business initiatives and organizational transformation.

Qualifications

Bachelor's degree in Business Administration, Project Management, Engineering, Information Technology, or a related field.
Minimum of 8–10 years of experience in project management, transitions, business transformation, or operations.
At least 3–5 years of leadership experience managing project or transition teams.
Proven experience handling large-scale client implementations, transitions, or business transformation projects.
Strong understanding of project management methodologies (Waterfall, Agile, or Hybrid).
Experience in the BPO, shared services, healthcare, or technology industry is an advantage.
PMP, PRINCE2, Agile, Lean Six Sigma, or equivalent project management certification is highly preferred.

Required Skills

Strong project and program management capabilities
Stakeholder and client relationship management
Excellent leadership and people management skills
Risk management and problem-solving
Budget and resource management
Strategic planning and execution
Process improvement and change management
Exceptional communication and presentation skills
Advanced proficiency in Microsoft Office Suite and project management tools (MS Project, Jira, Asana, Smartsheet, or similar)
Strong analytical and decision-making skills

Success Measures

Successful delivery of transition and implementation projects
On-time and within-budget project completion
High client satisfaction and stakeholder engagement
Minimal transition-related operational disruptions
Achievement of project quality and compliance standards
Continuous improvement of project delivery processes

Senior Manager - Project Management / Transitions