Position Type

Full time

Type Of Hire

Experienced (relevant combo of work and education)

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company, and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you Are you FIS

Role location Hybrid (three days in-office, two days virtual)

What You Will Be Doing

The Change Management Analyst II is responsible for review and approval of change for applications, services, and infrastructure of medium complexity. This role may assist in establishment of simple quantitative measurements and metrics relating to change activity. Additionally, may be involved with establishing change management standards relating to product release and/or infrastructure maintenance. Works with little supervision or guidance on non-complex projects to learn through experience. Other duties may include

Works with infrastructure and application change owners to ensure all requests for change are executed according to defined policy and process so that change is introduced with minimal disruption to the business and meets internal, regulatory, and third-party audit requirements
Coordinates, convenes, and facilitates Change Advisory Boards and Emergency Change Advisory Boards (CABs and ECABs) containing both internal staff and customers
Maintains a calendar of approved and agreed upon product and infrastructure maintenance schedules
Reviews completeness and quality of change information entered into the change management system and works with change raisers to correct deficiencies
Reviews and follows up on non-compliant change as well as change that occurred outside the defined processes
Works with all parties to resolve change related scheduling conflicts according to established practices
Provides assistance in the coordination and control efforts of extremely large and complex global projects and initiatives
Employs multiple channels to effectively communicate change to the organization
Demonstrates an overall understanding and knowledge of the supported applications and production environment
Holds Post Implementation review meetings to identify lessons learnt with failed change and change with issues
Enforce, support, and maintain ITSM governance for Service and Incident Management as needed
Act as point of contact in raising service requests, incident ticket and change requests for the organization
Helps prepare and track KPIs for the organization following defined SLAs
Act as secondary point person for the organization when Service Delivery Manager is engaged or unavailable

What You Bring

Considerable knowledge of change and release management principles, procedures and techniques
Knowledge of ITSM principles and experience applying service management practices in operational environments
Proficiency in Microsoft Office Suite and Power BI for data analysis and reporting
Hands-on experience with ServiceNow or other ITSM tools for ticketing and workflow management
Ability to prepare and manage data sets for reporting on service tickets and performance metrics
Strong communication skills for effective coordination and discussions with internal teams and external stakeholders
Ability to apply analysis and creative thinking when solving problems and conflict
Bachelor's degree in information systems or computer science or the equivalent combination of education, training, or work experience

What We Offer You

A competitive salary and benefits
A variety of career development tools, resources, and opportunities
A fantastic range of benefits designed to help support your lifestyle and wellbeing

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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Consultant Senior, Professional Services - Change Management Analyst