Quezon City, Metro Manila, Philippines
Full-Time
On-Site
25,000-30,000 PHP / Month

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Customer Service Representative
Customer Service Representative

Job Description:

Discover your 100% YOU with MicroSourcing!

Position: Customer Service Representative

Location: Eastwood, Quezon City

Work setup & shift: Onsite | Night shift

Why join MicroSourcing

You'll Have:

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

As a Customer Service/Business Admin, you Will:

Customer Service

Respond promptly to customer inquiries through various channels (email, SMS, inbound and outbound phone calls).
Provide accurate information about products, services, and company policies.
Address and resolve customer inquiries and complaints or escalate them when necessary.
Maintain accurate and up-to-date records of customer interactions and transactions.
Collaborate with team members to ensure consistent and high-quality service delivery.

Business Administration

Manage schedules, calendars, and appointments for internal teams or management.
Organize and maintain reports, records, and essential documents.
Support team coordination by managing administrative logistics/tasks.
Assist with basic project management tasks, event planning, and other business-related needs.
Demonstrate commitment to completing tasks on time, accurately, and to a high standard

What You Need:

Non-negotiables

At least a year of experience within the customer service industry
Strong verbal and written communication skills in English
Preferred but not required: Knowledge of Zoom and basic computer literacy
Ability to report onsite as needed
Capability to make sound decisions in urgent situations
Open to college undergraduates and senior high school students
Reliable, highly responsive, and confident
Proactive, and able to respond promptly
Strong organisational and decision-making abilities
Ability to work in a team environment and support Coaches effectively

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

Terms & conditions apply

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