Overview:

As a Lending Business Specialist, you will use your analytical skills to unlock growth opportunities and continuously improve customer experience in lending products. You will support the Business through data-driven insights and solutions to achieve organizational goals.

What you will do:

Monitor and analyze key metrics across the lending funnel – acquisition, conversion, utilization, repayment, and retention–to provide valuable insights on Bank customers
Use data-driven insights to refine lending strategies, pricing, and segmentation
Identify and unlock growth opportunities across target segments, industries, and ecosystems
Collaborate with internal teams (product, risk, tech, operations) to deliver integrated solutions
Engage in the end-to-end lifecycle of data analytics from problem identification, technical design, implementation of requirements, data gathering, analysis, data visualization, and storytelling.
Continuously improve customer journey, approval process, and turnaround time
Work closely with risk and credit teams to optimize underwriting strategies and frameworks
Ensure high quality and accuracy of results.
Deliver management reports and analytics periodically, as well as, ad hoc reporting.
Assist the business leads in managing the lending portfolio.
Track and facilitate remediation of complaints, regulatory issues, and process gaps in relation to lending products.

What we are looking for:

Bachelor's degree in Business, Finance, Economics, Math, Statistics or related programs
At least 2-3 years of experience in business development, growth roles, or project management
General understanding of financial management, credit, and risk management
Ability to analyze data, customer behavior, and market trends to drive decisions
Experience in building business cases and designing scalable processes for lending operations and growth
Advanced knowledge in Excel and PowerPoint, Tableau or similar data visualization software
Proficiency in statistical programming languages (R, Python, NumPy, MatLab, SQL) is an advantage
Strong communication skills
Thrives in a fast-paced, high growth environment