Certifications in PMP and/or ITIL are preferred., • At least 3 years of experience in a managerial role for IT Service Delivery Operations for international clients., • At least 5 years experience in any IT Technical role – developer - system administrator – DBA - solutions architect - network management, • Demonstrated track record in successful service delivery and application of IT management practices - methodologies and tools, Linux/Unix - MySQL - system and network configuration, SDLC and Application Support & Maintenance, Strong Business Acumen / Value Chain, JIRA, Servicenow, At least 10 years of experience as an IT Professional with 3 years experience in Operations and Project Management, • At least 2 years of experience in handling IT Application Development projects, • Proven success in providing leadership for applications support teams by building and motivating team members to meet service delivery KPIs, • Have experience and working understanding of ITSM tools, IT Service Operations or IT Service Management

contact center operations , Service Delivery, Quality Assurance, Leadership, Analytical Skills, Coaching, Customer Service, Operational KPIs, Stakeholder Management, Performance Management, Resource Planning

Itil, Service Delivery Operations, Financial Concepts, Project Management, SOW Management, Reporting, Lean Six Sigma

Itil, Pmp, CRM platforms, Six Sigma, service delivery software tools

Service Delivery, Customer Satisfaction Score, Call Center