Are you passionate about delivering excellent employee experiences and providing reliable HR support in a dynamic environment

Join IC Automotive Inc. as a People Services Specialist, where you'll play a key role in supporting our employees across the Philippines and contributing to efficient, people-focused HR operations. This role is ideal for someone who is detail-oriented, service-driven, and motivated to grow within the People function.

What you'll do

Provide high-quality, end-to-end HR transactional and administrative support across the employee lifecycle.
Manage and resolve employee queries through various intake channels, ensuring timely and accurate case closure.
Verify data completeness and accuracy for employee and organizational transactions.
Log, track, and maintain cases using HR ticketing or case management systems.
Follow up on pending requests, retaining ownership while ensuring confidentiality and data privacy.
Support operational HR transactions using defined processes, tools, and documentation standards.
Assist with the implementation and adherence to HR governance policies and procedures.
Collaborate with People Services team members and HR stakeholders to resolve escalated issues and meet service level agreements (SLAs).
Maintain up-to-date knowledge of HR guidelines, systems, and business processes.
Proactively identify opportunities for process improvement and share suggestions with leaders.

About you

To be successful in this role, you will be:

A graduate of Human Resources, Psychology, Business Administration, or a related field.
With at least 2 years of experience in HR operations, HR administration, or Shared Services.
Experienced in working in a fast-paced, service-oriented environment.
Familiar with HRIS platforms (e.g., SuccessFactors is an advantage but not required).
Experienced in using ticketing tools such as ServiceNow or Zendesk (an advantage).
Knowledgeable in Philippine labor laws and HR practices (advantage).
Detail-oriented, organized, and highly reliable.
A strong communicator with excellent verbal and written English skills.
Able to handle confidential information with integrity and discretion.
Comfortable working in a hybrid setup, following flexible time, Monday to Friday schedule (Manila time).

We offer you

A collaborative and people-centric work environment
Opportunities to build a strong HR career within the automotive industry
Exposure to end-to-end People Services and HR operations
Learning and development opportunities
Competitive compensation and statutory benefits

Start your journey

If you're excited about this role but don't meet every requirement, we still encourage you to apply. Your experience and perspective might be exactly what we're looking for.

Join IC Automotive Inc. and help us deliver a positive and consistent employee experience.