15:I[832,["669","static/chunks/app/(Engagement)/similar-jobs/%5Bid%5D/page-f5ece704c7d8ac82.js"],"default"] 18:I[5878,["669","static/chunks/app/(Engagement)/similar-jobs/%5Bid%5D/page-f5ece704c7d8ac82.js"],"Image"] 16:T4f0,{"showUserEngagement":"true","resumeParserSwitch":"false","careerFairLink":"https://www.foundit.com.ph/events/triumphph","syndicatedQuickApplyEnabled":"false","bulkApplyMultiSelect":"15","oldLoginCheck":"true","showUploadViaGoogleDrive":"false","heroSectionHeading":"Over 700,000+","gaAccountId":"UA-33931828-1","hideCsCartIcon":"false","triumphEventId":"3","showAppRegistrationPopup":"true","recaptchaV2Switch":"true","srpBrandBooster":"false","dfpSwitch":"true","parseNewResume":"true","parseResumeSwitchDesktop":"false","hideExperienceTypePopup":"true","cleverTapProjectId":"6K9-ZK8-ZZ6Z","copyrightYear":"2020","showDesktopDropboxV2":"false","hideBellNotification":"false","showPassiveJobs":"false","triumphEndDate":"7-3-2024","showTriumphEvent":"true","jobsCount":"100,000+","showPromotionsBox":"true","showCareerFair":"true","parseResumePhoenix":"true","showAppLoginPopup":"false","careerFairName":"Career Fair","resumeParseTime":"30000","showAspireElement":"false","channelName":"Philippines","socialLoginOn":"true","newProfileFlow":"false","socialUrls":"[\"https://www.facebook.com/founditPhilippines/\",\r\n\"https://x.com/foundit_PH\",\r\n\"https://www.linkedin.com/company/foundit-jobs/\",\r\n\"https://www.youtube.com/@foundit_Philippines/featured\"]"}17:T592,

Key Responsibilities

Conduct quality audits on customer interactions (calls, chats, and emails).
Evaluate agent performance against quality and client standards.
Provide timely, actionable feedback to Operations and frontline teams.
Analyze quality trends and identify opportunities for process improvement.
Prepare and present quality reports, calibrations, and insights to stakeholders.
Participate in client calibrations and quality review sessions.
Ensure compliance wit

Quality Assurance Specialist | GDS & Travel Experience - TP MOA