blue pumpkin , Macros, Ms Office, Cognos, Verint NGUCC, Aspect eWFM, Symposium, Pivot Tables, WFM tools like IEX, ACD switches like Avaya CMS, Coding and Automation, Call Center Operations Calculations, MS Access, Graphs, Forecasting principles, Excel – Calculations and Formulas

Ms Excel, Avaya IEX, WFM tools

internet software , operational analysis , Predictive Modeling, Ms Excel, Forecasting Models, data analysis tools, planning, workforce management tools, financial analysis, E-mail, Ms Word, Microsoft Office Applications, Powerpoint, project management