Discover your 100% YOU with MicroSourcing!

Position: Senior MNS Quoting Specialist (B2B AU Telco)

Location: BGC, Taguig

Work setup & shift: Onsite | Dayshift

Be a part of something big at Microsourcing!

We're building a new team to support a dynamic challenger in the Australian telco space; a company committed to redefining customer experiences and pushing the boundaries of digital innovation.

Our client serves mid-market to large enterprise customers and is committed to building a sustainable, high-performance environment in the Philippines. We partner with our client to foster an inclusive culture that attracts, develops, and retains top talent—creating an exceptional place to work while enabling the delivery of a world class service centre.

This is your chance to contribute to projects that connect millions nationwide while working with cutting-edge technology. Join us on this exciting journey and grow your career with a company that's at the forefront of the telecommunications industry!

Your Role

Lead and oversee three critical functions within ICT service delivery and quoting operations: Managed Network Services (MNS) Quoting, Procurement and Operations. This role ensures seamless coordination across order processing, operational support, and quoting activities to deliver exceptional customer experience and operational efficiency.

As a Senior MNS Quoting Specialist, You Will

Quoting & Commercial Support

Prepare accurate and timely quotes for managed network services
Experience working with quoting hardware, maintenance, software and subscription
Work with sales and product teams to validate pricing and requirements
Ensure compliance with pricing and commercial frameworks
Working with vendors and OEM to deal register opportunities.
Act as the primary escalation point for complex, high-value, or time-critical quoting and requests that fall outside standard parameters.

Customer Renewals Management

Proactively managing the end-to-end renewal lifecycle for existing ICT contracts, ensuring timely re-quoting ahead of contract expiry
Coordinating with Account Managers to present competitive renewal offers that retain and grow customer revenue
Tracking renewal pipelines and maintaining accurate status updates across all in-flight renewals

Order & Contract Management

Support sales order creation and contract administration
Maintain accurate records in SAP or equivalent systems

Operational Support

Manage incoming requests via workflow management tickets
Ensure SLA adherence and timely completion of tasks
Assist in resolving operational escalations

Stakeholder Engagement

Collaborate with internal teams, vendors and customers
Provide updates and maintain strong communication channels
Identify and escalate non-standard pricing, margin risk, or contractual exceptions through the appropriate approval channels

Continuous Improvement

Identify process improvements and efficiencies
Support automation and best practice initiatives

What You Need

Experience:

5+ years in ICT quoting, procurement or service delivery
Experience working with quoting vendors like Cisco ,HPE etc.
Experience with order management
SAP and salesforce experience desirable

Skills

Strong analytical and problem-solving skills
Attention to detail and accuracy
Effective communication and stakeholder management
Ability to manage multiple tasks and deadlines

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Why join MicroSourcing

You'll Have

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent.

We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

Terms & conditions apply

Senior ICT Quoting Specialist (B2B AU Telco)