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The customer service representative is responsible for acting as a liaison between customers and the company. Provide product/service information and resolve any emerging problems that customers might face with accuracy and efficiency.

ROLE

Manage large amounts of incoming calls
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customers through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet or exceed client metric obligations
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers

Qualifications

Has completed at least 2 years (82 units) in college
2 years of BPO customer service experience
6 months of BPO sales experience (voice)
Able to understand the different accents and able to speak clearly using a neutral accent
Excellent online communication skills including spelling, grammar, tone, and professionalism
Strong teamwork skills
Ability to maintain a positive attitude
Demonstrate a good cultural fit against company values and beliefs
Prepared to actively work as part of a team
Able to meet challenges and can handle stressful situations
Has customer service experience, including the ability to work well with the public and to adopt a customer perspective mindset
Ability to multi-task proficiently for sustained periods of time
Ability to understand Asurion websites from a customer's perspective
Highly developed sense of integrity and commitment to operational excellence
Ability to work with, advise and drive solutions through all levels of an organization: from line operators to senior management
Adaptable and willing to learn new technologies

About Asurion

At Asurion, every one of us is a leader, from individual contributors to the senior team. We utilize our 5 Leadership Principles to help align and guide us in our everyday interactions.

Put Customers First
Play A Team Sport
Take Ownership
Collaborate and Then Commit
Reach Full Potential

Asurion helps more than 300 million people around the world unlock their technology's untapped potential. We create innovative technology solutions that help keep consumers connected, from comprehensive protection to smart tech help that redefines expertise. Partnering with leading wireless carriers, retailers and pay-tv providers, Asurion's 16,000 employees deliver a seamless, award-winning customer experience, anticipating their needs and providing tailored services reachable within one touch.

Customer Support Experts - Iloilo