About Us:

RecruitGo is a leading Employer of Record (EOR) company specializing in bridging top talent in emerging markets with global clients. Our services enable businesses to hire, manage, and pay employees internationally with ease. We are committed to providing seamless and efficient solutions to our clients and fostering a dynamic and inclusive work environment for our team.

Position Overview

We are looking for a Junior Project Coordinator to help manage and deliver field services for clients across the U.S. This role involves coordinating service requests, scheduling field technicians, tracking project progress, and ensuring the timely completion of small infrastructure deployments.

The ideal candidate is organized, detail-oriented, and able to manage multiple projects at once. You will work closely with service delivery and operations teams to ensure seamless execution of client requests.

RESPONSIBILITIES:

Service Request & Queue Management
Manage and prioritize incoming service requests in the service queue
Coordinate scheduling and dispatch of field technicians
Track progress of service tickets from request through completion
Ensure SLAs and client expectations are met

Field Services Coordination

Coordinate field services for client infrastructure work including:

Site decommissioning (equipment removal / cleanup)
Security camera deployments
Low voltage cabling and additional network drops
Hardware installations and swaps
Small infrastructure upgrades

Project Tracking & Reporting
Maintain accurate status tracking for all open service requests
Provide regular updates to internal teams and clients
Monitor project timelines and ensure tasks are completed on schedule
Identify risks or delays and escalate when necessary
Quoting & Documentation
Prepare quotes for service work using Kaseya Quote Manager
Assist with scoping and estimating small service requests
Maintain documentation of work orders and project notes
Ensure proper closure documentation is completed

QUALIFICATIONS:

1–3 years experience in project coordination, service coordination, or operations support
Experience managing multiple service requests or small projects simultaneously
Strong organizational and task management skills
Excellent written and verbal communication
Ability to work US business hours
Comfortable working in a fast-paced, service delivery environment

Preferred Experience

Experience working with IT infrastructure or field services
Familiarity with low voltage, networking, or security camera deployments
Experience with ticketing or service management systems
Experience with quoting tools (Kaseya, PSA tools, or similar platforms)
Background working with MSP or IT service providers

What Success Looks Like

Service requests are organized, tracked, and delivered on time
Field technicians are scheduled efficiently
Quotes are prepared quickly and accurately
Clients receive clear communication and updates
Projects move smoothly from request coordination completion

Key Skills

Project coordination
Service request management
Vendor and technician coordination
Status reporting
Quote preparation
Client communication
Attention to detail
Time management

Why RecruitGo

RecruitGo seamlessly links world-class business partners with top-tier global talent in emerging markets. Secure legal employment through our Employer of Record services and embark on a journey to unparalleled professional opportunities.

Work set-up: Remote
Work Hours: US Business Hours (Eastern / Central Time overlap required)
Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding.
Team Collaboration: Join forces with a supportive team, where your insights and contributions are valued.
Inclusivity: Be part of an inclusive and diverse workplace that values your contributions. Work with the internal team to ensure timely delivery of services to clients and ensure that client expectations are met.