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Job Function

Finance

Job Sub Function

AP/AR

Job Category

People Leader

All Job Posting Locations:

Taguig, National Capital Region (Manila), Philippines

Job Description

Job Summary:

Supports end-to-end invoice workflow processing within assigned markets, ensuring accurate, timely, and compliant invoice handling. Focuses on issue resolution, data quality, and process integrity across the invoice and PO lifecycle.

Acts as a key processing and resolution expert, supporting Payments Cluster Leads and Payments SMEs in maintaining efficient and standardized invoice operations.

Key Responsibilities

Invoice Workflow Processing (Primary Focus)
Perform invoice processing and resolution activities (e.g., PO mismatches, system errors, finance-related queries)
Monitors end-to-end invoice lifecycle workflows, including validation, exception handling, and status tracking
Ensure timely and accurate processing in line with defined SLAs
Issue Resolution & Root Cause Analysis
Investigate and resolve invoice issues (e.g., discrepancies, interface errors, unmatched invoices)
Conduct root-cause analysis and coordinate with cross-functional teams (e.g., BPO, Finance)
Support resolution of aging open items and backlog
Data Quality & Reporting Support
Perform data extraction, validation, and analysis for reporting and audit requirements
Monitor invoice quality and support corrective actions
Maintain accurate records and documentation for compliance
Process & Compliance Adherence
Ensure adherence to invoice processing SOPs, tax, and statutory requirements
Support audit requests (e.g., document retrieval, reporting)
Execute controls related to invoice validation and processing accuracy
Stakeholder & Cross-Functional Support
Collaborate with Procurement, Finance, and other teams to resolve invoice issues
Provide updates and clarifications on invoice status as needed
Support Cluster Lead and SME on operational priorities
Continuous Improvement
Identify opportunities to improve invoice workflows and processing efficiency
Support implementation of process standardization and automation initiatives
Contribute to process documentation and knowledge sharing

Key working relationships

Internal: Payments Cluster, Procurement sub-functions (ie vendor master data, experience team, GS Finance

External: Third party suppliers, BPOs

Qualifications

Required:

Bachelor's Degree preferred
1 – 3 years in Invoice Processing / AP / Finance operations
Strong understanding of invoice workflows, PO matching, and exception handling
Fluency in English and Japanese (written and oral) is required. Certification for Japaese language proficiency is preferred.

Preferred

Good understanding of Payments processes and Invoice Processing operations at a high level.
Experience in SAP (MM/FI) or relevant ERP system experience
Shared services industry experience.

Other

Fluency in English (written and oral) is required. Fluency in one other language (written and oral) for the supported region is an advantage.

Required Skills

Preferred Skills:

Accounting, Accounts Payable (AP), Accounts Receivable (AR), Analytical Reasoning, Budget Management, Cash Flow Management, Communication, Critical Thinking, Developing Others, Financial Analysis, Financial Competence, Financial Recordkeeping, Financial Reports, Financial Risk Management (FRM), Inclusive Leadership, Internal Controls, Leadership, Multi Currency Accounting, Process Improvements

Payments Senior Supervisor (Cluster Lead, Japanese Bilingual)