continuous process improvement , team performance , Servicenow, service delivery, Slas, Jira, Salesforce, service delivery platforms, Kantata, performance metrics, KPIs, OKRs

Java, Performance Testing, test automation, Test Scripts, automation testing, Rest Api, software testing, JIRA, Basic Sql, Confluence, Agile Scrum Framework, designing automation frameworks

Elk, Cloudwatch, Incident Management, Splunk, Grafana, automation, DevOps practices, AWS operational environments, observability tooling

Data Management, Process management skills, Leading teams coaching and mentoring, Problem Solving And Analytical Skills, Relationship management with a client focus, Communicating effectively verbally and in writing, Managing performance driven by service level agreements and metrics, Working in a shared service organization