Key Responsibilities

Client Onboarding & Implementation

Payroll Automation & Validation

Client Engagement & Support

Internal Collaboration

Work with internal teams (Product, Payroll, QA, Support) to ensure seamless implementation.
Communicate client requirements and customization requests clearly.

Other Responsibilities

Job Requirements

At least 2 years experience as Customer Success Officer in a SaaS Company leading a team of at least 5 Implementation Analyst
At least 2 years experience in software Implementation
At least 2 years experience in calculating payroll for multiple clients
Knowledge of updated DOLE rules
Advance MS Excel skills
Willing to travel for business trips to meet clients
Strong analytical and planning skills
Excellent problem-solving skills;

Customer Success Officer