Work arrangement

Full 5-day work in the office

As an International Supply Chain (ISC) Key Account Manager (KAM), you will be primarily supporting and enabling Chinese sellers with their local operations in Lazada Philippines. You will be responsible for driving the overall growth and have complete ownership and full accountability for the business performance of the sellers assigned to you.

To drive sales, order and buyer growth, your functions could include account management, sales and performance analysis, assortment expansion, joint business planning, target and budget setting, selling marketing services, negotiating and launching seller and/or category specific initiatives, driving seller engagement to the platform and campaigns, tools and program adoption, as well as optimizing their operations

To succeed in this role, you will need to establish a strong relationship with sellers, acting as an effective and credible partner in enabling and growing their businesses on Lazada.

Key Roles & Responsibilities

Account Management: Act as the primary point of contact for a portfolio of Chinese sellers with local operations in the Philippines and build and maintain strong, long-term relationships with clients, ensuring high levels of satisfaction and retention.

Business Growth Support: Understand sellers business objectives and provide tailored solutions to help them achieve growth, analyzing sales and operational performance data to identify opportunities for improvement and implementing strategic recommendations.

Market Insights & Strategy: Provide sellers with insights into the Philippine market landscape, including local consumer behavior, competition, and trends, and develop and execute account growth plans aligned with ISC goals.

Cross-Functional Collaboration: Work closely with internal teams, including logistics, marketing, operations, and product teams, to ensure smooth execution of strategies and resolutions to client challenges, while coordinating with cross-border teams to streamline processes and drive operational efficiencies.

Performance Monitoring: Monitor and report key account performance metrics, providing detailed insights and recommendations for improvement, and develop and present periodic business reviews to key stakeholders.

Compliance and Risk Management: Ensure sellers adhere to local regulations and ISC policies, proactively identifying and mitigating potential risks in operations.

Qualifications & Skills

Fluent in Mandarin
At minimum, a Bachelor's Degree. Prior experience in e-commerce, sales, account management, retail (online or offline) and/or business development is an advantage.
Strong understanding or relevant experience to the industry/category is preferred, with the ability to use market knowledge and industry insights to drive strategy and decision-making.
Has a track record of delivering results, successful negotiations, problem solving, as well as effective relationship and stakeholder management.
Open to change and resilient, adaptable and can navigate changing account ownership assignments and business priorities. Has a growth and learning mindset.
Highly analytical with strong business acumen; able to assess performance data and apply insights to improve outcomes.
Entrepreneurial, acting as the owner of the business.
Self-driven and motivated to drive impact and create value.

Key Account Manager - International Supply Chain (Mandarin Speaking)