Job Description

Shift: Night Shift

The UW Operation Manager leads and directly manages the team leaders & staff for the Ceded & Captive Re Ops team with a focus on production levels, service level agreements, quality and process improvement. This position utilizes re/insurance & data expertise along with LEAN principles and methodology to continuously enhance customer experience while maintaining a positive and engaging culture. The role will work closely with onshore management providing ongoing feedback & reports.

Lead and manage assigned team in delivery of services
Coordinate and oversee transition of new tasks and support areas for GSO
Ensure service level agreements are properly measured and met by team
Identify, lead and coordinate process improvement opportunities
Support and monitor Productivity/Quality Tracking
Coordinate and implement trainings
Interview and hire new staff
Complete performance reviews for team
Provide coaching to new and less experienced staff
Handle personnel issues and escalations
Communicate issues or queries to onshore on a timely basis with root cause analysis
Manage capacity and resource planning
Offshore liaison
Prepare Monthly Production & Quality Reports and Analysis
Collaborate and provide input as a member of the leadership team
Other tasks as identified when necessary

Required Skills/Experience:

Microsoft Office – Proficient
Microsoft Excel – Advanced
PowerBI – Proficient with views & customization
Data & Analysis – Advanced
Reinsurance Knowledge – Basic
User Based Technology – Capabilities knowledge: Alteryx, PBI, Smartsheet etc.
SQL/Snowflake - Preferred

Desired Skills/Experience:

Advanced team management and leadership skills with an ability to foster a collaborative and results- driven culture
Strong continual improvement and positive mindset
Demonstrated project management and organizational skills
Strong customer service orientation with an ability to understand, manage and improve workflow and processes
Skilled in conflict management
Excellent communication, both verbal and written
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
Strong working knowledge of standard insurance & reinsurance terminology
Adept at queries, report writing and presenting findings
Ability to adapt to and drive team toward change
Proficient in Microsoft office ,Excel, Smartsheets, Imageright, PowerBI. Insurance/Reinsurance platforms a plus (FPM, Ceded Re Workbench, etc.)
Previous leadership experience (preferably in re/insurance industry)

Additional Information

Bachelor's degree

Underwriting Operations Team Manager

TEAM MANAGER