Position Overview:

As a Level 1 Technical Support Representative (Non-Billing), you will serve as the first point of contact for

clients, providing frontline technical assistance for Meditab's EMR software and related applications.

Work Schedule and Arrangement: 9:00 PM- 6:00 AM, Onsite

Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu

Key Responsibilities:

Frontline Support

Act as the primary point of contact for clients, providing timely and effective technical assistance
Guide users through software features, functionalities, and user interface for proper usage
Support clients across multiple channels including phone, email, chat, and remote sessions

Technical Troubleshooting

Diagnose and resolve issues related to EMR software, including installation, connectivity, data

synchronization, and performance concerns.

Address system-related issues by analyzing workflows, integrations, and software behavior
Escalate complex concerns to higher-level support or development teams with complete

documentation.

System Knowledge

Develop a strong understanding of the Meditab platform, including workflows and data integrations
Stay updated on product releases, updates, and new features to provide accurate support

Technical Documentation

Accurately log customer interactions, issues, and resolutions in the CRM system
Contribute to knowledge base articles, FAQs, and internal documentation

Queue and Support Management

Provide consistent support as part of a 24/7 support environment, including night shifts, weekends, and

holidays as required.

Manage workload effectively to ensure timely resolution of client concerns across all channels

Requirements:

Bachelor's degree in a computer-related field (e.g., Information Technology, Computer Science,

Computer Engineering)

At least 1–2 years of experience in technical support or a related role (preferred)
Basic understanding of computer hardware and software troubleshooting
Strong verbal and written communication skills
Ability to work in a fast-paced and dynamic environment

Salary and monetary benefits (in PHP):

Monthly salary of 18,000php - 25,000php
New hire bonus of 5,000php
Risk allowance of 2,000php

Perks and other benefits:

Paid Training Period
All national Philippines and USA holidays are observed
Paid time off—public holidays, vacation, and personal time off
Robust and effective Government Benefits Administration
Lactation breaks (for breastfeeding moms)
Discounted optical services with our partner clinic
Free lunch/dinner and unlimited coffee and ice cream daily (for onsite employees)
Free Health insurance with one (1) free dependent
Free Life insurance
Free Accident insurance
Relocation allowance for new hires (from outside Cebu)
Company-sponsored outings
Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
International travel opportunities (India and US office)

Our Recruitment Process:

Candidate Application Form
General Assessment
Phone Screening
Technical Interview
Reference Check
Job Offer
Training

Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience,

educational background and potential for growth seen during interviews, offers may go higher or lower.

PRO TIP: prepare for that interview and impress the hiring managers!

For more information about our company, visit our website: www.medspecialized.com

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Technical Support Representative - Non Billing