Enable Sustainability Trading Through Client Operations Excellence

Build a career supporting organizations that influence the future of sustainability and environmental markets. As a Client Operations Analyst, you will manage operational processes, client onboarding, account maintenance, reporting, and workflow coordination that contribute to efficient market participation. Thrive in a stable, growth-focused environment backed by Emapta's industry-recognized employee programs and development opportunities.

Job Overview

Employment Type: Full-time
Shift: Night Shift. Consecutive Off
Salary: Up to PHP 44,000 + 10% Night Differential Pay
Work Setup: Onsite, Makati

The Qualifications We Seek

2-5 years of experience in Customer Success, Client Services, Account Management, Technical Support, or Customer Operations, Shared Services or enterprise support environments
Advanced Microsoft Excel skills, including VLOOKUP, XLOOKUP, Pivot Tables, reporting, and data analysis.
Proven experience supporting B2B customers, including account management, onboarding, issue resolution, and service delivery.
Skilled in handling customer escalations, billing concerns, service inquiries, and operational issues in fast-paced environments.
Hands-on experience using CRM and customer support platforms such as Salesforce, Zendesk, HubSpot, SAP, Sprinklr, Workday, or similar tools.
Experience managing client onboarding, process documentation, workflow coordination, and stakeholder communication.
Strong ability to collaborate with cross-functional teams including Operations, Finance, IT, Compliance, and other business units.
Analytical mindset with excellent problem-solving skills and the ability to identify trends, troubleshoot issues, and implement effective solutions.
Exposure to compliance-driven environments such as Data Privacy, AML/KYC, Quality Assurance, or process governance is an advantage.
Knowledge of technical support processes, API integrations, platform configurations, ticketing systems, or system troubleshooting is a plus.
Excellent written and verbal communication skills with a strong focus on building and maintaining customer relationships.

Your Daily Tasks

Support clients throughout onboarding, account setup, and ongoing service activities.
Guide customers through processes, documentation requirements, and system workflows with accuracy and professionalism.
Manage customer inquiries, service requests, escalations, billing concerns, and account-related issues.
Coordinate with internal teams and external stakeholders to resolve operational concerns and deliver positive client outcomes.
Review, process, and maintain customer information, account records, and service-related data within established timelines.
Maintain accurate records across CRM systems, support platforms, and operational databases.
Assist with application processing, document verification, account updates, and service administration activities.
Conduct onboarding sessions and provide guidance to help customers effectively use tools, platforms, and services.
Monitor open requests, follow-ups, and workflow progress to ensure timely resolution and completion.
Identify recurring issues, process inefficiencies, and service improvement opportunities, escalating recommendations as needed.
Collaborate with Operations, Finance, IT, Compliance, and other teams to support seamless customer experiences.
Ensure a smooth transition from onboarding to ongoing account management while maintaining high service standards.

Exciting Perks Await!

Day 1 HMO coverage with free dependent
Competitive Salary Package
Night differential pay to maximize your earnings
Prime office location in Makati (easy access to MRT stations, restaurants, and banks)
Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
Unlimited upskilling through Emapta Academy courses (Visit https://bit.ly/EmaptaTrainingCalendar)
Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
Unlimited opportunities for employee referral incentives across the organization
Standard government and Emapta benefits
20 annual leaves (including 5 convertible to cash)
Fun engagement activities for employees
Mentorship and exposure to global leaders and teams
Career growth opportunities
Diverse and supportive work environment

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.

Apply now and be part of the #EmaptaEra.

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