Discover your 100% YOU with MicroSourcing!

Position: CVM Lifecycle Campaign Associate Manager (B2B AU Telco)

Location: BGC, Taguig City

Work setup & shift: Onsite work setup | Day shift

Be a part of something big at Microsourcing!

We're building a new team to support a dynamic challenger in the Australian telco space; a company committed to redefining customer experiences and pushing the boundaries of digital innovation.

Our client serves mid-market to large enterprise customers and is committed to building a sustainable, high-performance environment in the Philippines. We partner with our client to foster an inclusive culture that attracts, develops, and retains top talent—creating an exceptional place to work while enabling the delivery of a world class service centre

This is your chance to contribute to projects that connect millions nationwide while working with cutting-edge technology. Join us on this exciting journey and grow your career with a company that's at the forefront of the telecommunications industry!

Your Role

We are looking for a detail-oriented and proactive CVM Lifecycle Campaign Lead to join our Enterprise & Mid-Market Customer Value Management (CVM) team. In this role, you will take ownership of targeted marketing campaigns end-to-end—from planning and briefing through to execution, tracking, and performance reporting. This role is ideal for someone who thrives on accountability and enjoys working

cross-functionally. While overall strategy and approvals are set by onshore stakeholders, you will drive day-to-day campaign execution and decision-making.

As a CVM Lifecycle Campaign Associate Manager, You Will

Support delivery across key programs for the customer base including data-driven targeting based on predictive models

Campaign Strategy & Execution

Define campaign objectives, targeting, and messaging in collaboration with stakeholders
Develop structured briefs for agencies and internal teams (CRM/Marketo)
Build personalisation matrices (segment × trigger × message × data variables)
Manage campaign workflows, timelines, and deliverables

Stakeholder Collaboration

Partner with GTM, Product, Sales Enablement, Data & Analytics, CRM, and Legal teams
Coordinate campaign requirements and ensure alignment across teams
Proactively identify and escalate risks, dependencies, or blockers

Data Preparation & Quality Control

Prepare and validate audience data files (segmentation, exclusions, suppression lists)
Ensure data accuracy, compliance, and readiness for campaign deployment
Enrich datasets with personalisation fields from approved sources

Reporting & Optimisation

Compile campaign performance metrics (opens, clicks, conversions, etc.)
Identify anomalies and provide clear insights and recommendations
Continuously optimise campaigns based on performance data

Campaign Operations

Maintain campaign calendars and track progress across programs
Manage documentation, folders, and version control for all assets

How You'll Work

Operate with high ownership and autonomy in campaign execution
Collaborate on strategy, then independently drive delivery
Ensure all customer-facing campaigns receive onshore approval before launch
Communicate proactively—raising insights, risks, and recommendations early

What You Need

Non-negotiables

8+ years in campaign management, marketing operations, or lifecycle marketing
(ideally in Telco, SaaS, or B2B Technology environments)
Strong experience writing structured briefs, reports, and marketing documentation
Solid data handling skills (Excel or similar)—segmentation, QA, validation
Understanding of campaign fundamentals: targeting, personalisation, lifecycle journeys
Familiarity with marketing automation platforms (e.g., Marketo, Salesforce Marketing Cloud)
Ability to analyse performance data and translate insights into actions
Excellent written communication skills
High attention to detail and accuracy

Preferred Skills/expertise

Experience working in distributed or offshore teams across time zones

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Why join MicroSourcing

You'll have:.

Competitive Rewards*: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off, group life insurance, and performance bonuses
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Experience a culture that values your time, offering a balanced schedule and team-driven initiatives designed to help you enjoy life beyond work.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

Terms & conditions apply