Taguig, Metro Manila, Philippines
Full-Time
On-Site

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Account Manager
Account Manager

Job Description:

Discover your 100% YOU with MicroSourcing!

Position: Account Manager

Location: Picadilly Star Building, Taguig

Work setup & shift: Onsite | Dayshift

Be a part of something big at Microsourcing!

We're building a new team to support a dynamic challenger in the Australian telco space; a company committed to redefining customer experiences and pushing the boundaries of digital innovation.

Our client serves mid-market to large enterprise customers and is committed to building a sustainable, high-performance environment in the Philippines. We partner with our client to foster an inclusive culture that attracts, develops, and retains top talent—creating an exceptional place to work while enabling the delivery of a world class service centre

This is your chance to contribute to projects that connect millions nationwide while working with cutting-edge technology. Join us on this exciting journey and grow your career with a company that's at the forefront of the telecommunications industry!

About The Role:

As an Account Manager, you will:

Provide life cycle support for a portfolio of Mid‐Market customers.
Assist Sales teams in maintaining relationships with business customers through collaboration activity and ongoing sales growth of the existing customer base.
Work with sales teams to manage and grow a defined portfolio of customer segments, and deepen, and strengthen customer relationships.
This will be delivered through ongoing sales activity which will include retention and growth of customers, as well as deepening share of wallet. Activities will include welcome calls and health check campaigns, ongoing sales activity, and effective case management of port threats.
End‐to‐end account management role, including working toward a sales target.
Activities may include support bill interpretation, resolution of complaints, account changes, and acting as a conduit between sales and the customer.
Escalate issues on behalf of the customers where necessary and provide basic technical support.
Identify opportunities and sell new products to existing client SMB customers.
Promote specific value‐added services as required. Work with sales channels to understand client requirements and a contact. strategy to deliver growth through new products and retention of existing ones.
Continually seek opportunities to improve customer experience.
Internal referral point for retention, sales escalations, and sales opportunities
Build and maintain strong customer relationships

What You Need:

Non-negotiables

2-3 years of B2B telco sales or B2B sales career experience
Proven experience meeting and exceeding sales targets
Knowledge of CRM and reporting systems i.e. Salesforce, Tableau, etc.
Intermediate knowledge of O365 applications
Working in a virtual sales team
Working for a multi‐national
Identifies, develops, and maintains profitable long‐term customer relationships; works effectively with internal and external partners to meet customer requirements and reinforce customer focus

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Why join MicroSourcing

You'll Have:

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off, group life insurance, and performance bonuses
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

Terms & conditions apply

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Account Manager
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