Description

Accelerate your career. Join the organization that's driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey!

We are looking for a detail-oriented and proactive Associate Professional, Technical Support to join our Sales Journey team. This role supports both email and customer interactions, focusing on account activation, onboarding, and coordination with sellers and partners. The ideal candidate will have a background in sales support or experience in sales-related functions, particularly within the tech industry.

Job Responsibilities

Provide email and customer support for account activation and onboarding
Coordinate with sellers and partners to ensure smooth onboarding and support
Follow up on contracts to drive revenue and ensure timely processing
Manage quote renewals for software/license renewals
Collaborate with internal teams to support sales operations and customer experience

Qualifications

College graduate of any course; or High School Diploma (but should have at least 5 years functional experience)
Mut have at least 4 years BPO experience with Onboarding new customers, Renewals, Customer Service, or other related roles
Background in supply chain or IT distribution is highly preferred
Experienced with MS Excel for reporting and tracking
Strong time management and organizational skills
Average to Good English communication skills
Willing to work on shifting (APAC and EU) and 10 days RTO/monthly

Associate Professional, Technical Support (Account Activation & Onboarding)

Associate Professional, Account Activation & Onboarding