UnifyCX is looking for a detail-oriented and proactive Healthcare Billing and AR Specialist to support accurate and efficient billing and accounts receivable operations. In this role, you will manage claim processing, denial resolution, appeals, payer follow-up, and reimbursement recovery to ensure timely and accurate payment while maintaining compliance with payer requirements and industry standards.

Key Responsibilities

Prepare, review, and submit medical claims (electronic and paper), including CMS-1500 (HCFA) and/or UB-04 (CMS-1450) forms, ensuring accuracy and compliance with payer requirements.
Ensure accurate claim details, including ICD-10, CPT/HCPCS codes, revenue codes, modifiers, and provider/facility information.
Review and resolve denied, rejected, unpaid, or underpaid claims through claim corrections, resubmissions, appeals, and payer follow-up.
Manage accounts receivable activities, including researching outstanding balances and recovering reimbursements from insurance carriers.
Prepare and submit appeals, including supporting documentation and appeal letters, to maximize reimbursement.
Review EOBs and ERAs to reconcile payments and identify reimbursement discrepancies.
Monitor payer filing requirements and ensure claims, corrections, and appeals are submitted within required timeframes.
Communicate with insurance carriers and internal stakeholders to resolve billing and reimbursement issues.
Maintain accurate documentation of claim status, collection efforts, and payer communications.
Meet productivity, quality, and collection goals while maintaining compliance with payer guidelines and regulatory requirements.

Required Qualifications

Minimum 1 year and 6 months of healthcare billing, accounts receivable, insurance collections, or denial management experience.
Experience working with CMS-1500 (HCFA) and/or UB-04 (CMS-1450) claims.
Strong knowledge of ICD-10, CPT, HCPCS, revenue codes, and modifiers.
Experience handling claim processing, denial management, appeals, claim corrections, resubmissions, and payer follow-up.
Experience managing accounts receivable and resolving unpaid or underpaid claims.
Strong understanding of payer requirements, reimbursement processes, claim adjudication, and timely filing guidelines.
Experience reviewing EOBs and ERAs and resolving payment discrepancies.
Strong analytical, organizational, problem-solving, and communication skills.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Nice to Have

Experience working facility claims, physician claims, or both.
Familiarity with Medicare, Medicaid, and commercial payer guidelines.
Experience with EMR/EHR systems and medical billing platforms.
Experience managing multiple client systems or high-volume accounts.
Knowledge of healthcare revenue cycle management processes.

Who We Are:

unifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele.

At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision.

unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.