Assistant Property Manager (Yardi Voyager)

Job Type: Full-Time

Work Hours: Monday to Friday, 9:00 AM to 5:30 PM EST, with a 30-minute unpaid break

Job Overview:

We are seeking a highly organized and proactive Assistant Property Manager (Yardi Voyager) to support the day-to-day operations of a growing property management portfolio. The ideal candidate will have hands-on experience in property management, strong tenant communication skills, and a solid understanding of leasing, maintenance coordination, rent collection, and delinquency management. This role requires someone who can effectively manage tenant and vendor relationships, maintain accurate records, and ensure properties operate efficiently while delivering excellent customer service.

Key Responsibilities:

Leasing & Tenant Relations

Assist with leasing activities, including responding to inquiries, scheduling property showings, and processing applications.
Coordinate lease renewals, move-ins, and move-outs.
Serve as a primary point of contact for tenants and respond to inquiries in a timely and professional manner.
Maintain positive tenant relationships and ensure a high level of customer service.

Rent Collection & Delinquency Management

Monitor rent payments and follow up on outstanding balances.
Communicate with tenants regarding late payments and payment arrangements.
Track delinquencies and maintain accurate records of collection efforts.
Assist in preparing reports related to rent collection and tenant accounts.

Maintenance Coordination

Receive, document, and coordinate maintenance requests.
Communicate directly with tenants and vendors regarding maintenance concerns and work orders.
Schedule repairs and follow up to ensure timely completion.
Track maintenance progress and maintain detailed records within the property management system.

Property Operations & Administration

Maintain accurate tenant, lease, and property records.
Assist with vendor coordination and invoice processing.
Generate reports and update property data using Yardi Voyager.
Support property managers with administrative and operational tasks as needed.
Ensure compliance with company policies and property management procedures.

Required Skills & Qualifications:

Minimum of 2 years of property management experience.
Strong experience in leasing, tenant relations, maintenance coordination, rent collection, and delinquency management.
Proficiency in Yardi Voyager.
Experience coordinating directly with tenants, vendors, and maintenance teams.
Strong understanding of property management operations and administration.
Excellent verbal and written English communication skills.
Strong customer service and relationship management skills.
Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
Proficient in Microsoft Office Suite and Google Workspace.
Experience managing residential and/or commercial properties is preferred.

Note: An NBI or police clearance will be required upon acceptance of the job offer.