Revenue Operations Billing Analyst, Order-To-Cash Operations

Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers.

RingSense AI is RingCentral's proprietary AI solution. It's designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.

This is where you and your skills come in. We're currently looking for a Revenue Operations Billing Analyst, Order-To-Cash Operations

The Revenue Operations Billing Analyst ensures accurate, timely, and compliant billing operations. This role supports revenue integrity through invoice review, credit assessments, refund processing, and operations case management. The analyst collaborates cross-functionally to maintain KPIs and meet SLAs.

Invoicing Request Review. Review and validate invoicing requests for accuracy, completeness, and compliance with company policies.
Credit Check & Limit Increase Assessment. Perform credit risk assessments for new and existing customers.
Refund Processing. Review and validate refund requests against policies and supporting documentation
Operations Case Management. Manage and resolve billing-related operational cases (e.g., discount applications, rental charge removals, corrections).

To succeed in this role you must have the following:

1-2 years of experience in experience in billing operations, or finance-related roles
Bachelor's degree in Finance, Accounting, Business Administration, or related field

Desired Qualifications:

Team Player: Highly collaborative team player with a willingness to engage actively in team initiatives and support cross-functional responsibilities as business needs evolve.
Multi-tasking and Detail Oriented: Strong attention to detail and goal-oriented approach. Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
Flexibility and Operational Support: Flexibility to work extended hours during month-end close and critical reporting periods to ensure timely and accurate processing while meeting SLA deadlines.
Night Shift. Willing to work the night shift.
Hybrid Work set-up. Willing to work in a hybrid setup (10-11 days in office per month, in Cubao or Ortigas).

What we offer:

Comprehensive HMO package (medical and dental)
Paid time off and paid sick leave
Quarterly Performance Bonus
Employee Assistance and Wellness Programs

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications andcollaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia PacificPhilippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Revenue Operations Billing Analyst

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