3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description:

Duties and responsibilities:

Responsible for leading the assigned team
Responsible for hiring, training and performance management within their respective team
Support functional definition or redesign of LEX processes
Handles or coordinates non-routine or complex requests or issues Identifies opportunities for LEX governance, process, and/or systems improvements
Responsible for ensuring SLA/KPI are sustained and taking corrective actions if quality or service issues arise
Responsible for completing assigned tasks within SLA targets
Develop expertise on LEX end to end processes within the team
Provides oversight to ensure assigned team work (queues, tickets, etc.) is completed within Service Level Agreements (SLA) targets
Single point of contact for assigned team
Responsible for ensuring the team completes all training and compliance requirements in a timely manner
Assist in service expansion or transition activities into the team
Ensures operational processes are followed (i.e. LMS, Sprint/Agile, etc.)
Monitors work queues and provides appropriate work direction
Establishes regular meetings with key stakeholders to ensure service is being delivered to their expectations

Qualifications:

Bachelor's degree or higher from an accredited university or 2-3 years of equivalent work experience in Supply Chain, Manufacturing, Operations and/or IT.
Demonstrated proficiency coordinating tasks
Demonstrated detailed orientation and enjoy working with operational processes
Collaborative Team player
Analytical
2-3 years of equivalent work experience
Leader or supervisor experience is a plus
Previous experience working with SAP
Previous experience working with Supply Chain, Transportation, or Logistics. Familiarity with Master Data Management preferred but not required.

Learn more about 3M's creative solutions to the world's problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.

Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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LEX Team Leader