In this role, you'll play a critical part in supporting the end-to-end trade lifecycle, from trade matching and settlements to cash management and operational risk controls. You'll work closely with portfolio managers, traders, custodians, brokers, and global investment teams to ensure transactions are processed accurately and efficiently. This is an excellent opportunity to deepen your investment operations expertise, drive process improvements, and contribute to delivering exceptional service and operational excellence across Manulife's investment platform.

Role And Responsibilities

Perform day to day operational support (Trade Matching, Settlements, Post settlements, Cash Management and Term Loans), prioritizing as necessary.
Communicate, investigate, resolve trade and cash queries and issues raised by Front Office (Portfolio Managers/Traders) Brokers, Custodians, and Internal Investment teams.
Manage the relationship with fund managers, custodian banks, brokers, auditors, and internal/external counterparties to monitor the quality of services and ensure market standard practices are in place.
Develop and maintain enhanced procedures and controls within investment operations to ensure consistent high-quality services and support to the front office, clients and other business units.
Actively manages risks related to trades and cash to avoid failed settlement.
Effectively communicate significant production updates and challenges to TL/Manager in a timely manner.
Drive process improvements and collaborate with technology partners for data enhancements.
Helps on projects to meet management requirements by doing research, identifying needs, and developing/implementing solutions.
Support ad-hoc analysis to identify root cause of production problems and develop timely solutions.
Assist in assessing, handling, and resolving critical business and system issues raised during operations.
Identify weaknesses in workflows and assist to establish effective solutions.

Qualifications

Bachelor's Degree in Business Administration, Accounting, Finance, Economics, or any related business course.
Minimum 5 years direct work experience within Trade Support, Middle Office and Investment Operations. Investment certification is an advantage.
Experience and knowledge of Middle Office/Investment Operations policies and procedures, including cash management, trade management, trade support, corporate actions, pricing and valuations and fund operations.
High proficiency in Microsoft Office (word, excel, power point). Power Platform tools and VBA knowledge is preferred. Business systems (Bloomberg, OMGEO CTM, Simcorp, Custodian portals) experience required.
Strong communication skills. Ability to understand, negotiate and influence business stakeholders.
Strong problem-solving skills with the ability to research issues where the resolution is not readily apparent.
Good team player with strong written, verbal communication skills, reading comprehension and the ability to build relationships across multiple levels of the organization.
Proactive / can-do approach and attitude. Thorough attention to detail and accuracy of delivery.

Domain Knowledge Requirements

Understands the concepts surrounding Trade Support functions and the Trade Life Cycle.
Possesses a fundamental understanding of investment transactions, trade lifecycle, and various asset classes.
Good working knowledge in using Bloomberg and other pricing/data sources.
Knowledge in BBG, SCD, Custodian Portals is highly preferred.
Advanced knowledge regarding Data Management, Pricing, Settlements, Reconciliation, Transactions, and Transfers processes.

Additional Notes

Applicants should be willing to work on a fixed night shift schedule.

When You Join Our Team

We'll empower you to learn and grow the career you want.
We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we'll support you in shaping the future you want to see.

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [HIDDEN TEXT].

Working Arrangement

Hybrid

Global Middle Office - SME