Job Description

As a Product PIC focusing on Seller Experience, you will play a crucial role in shaping and enhancing the experience of sellers on our platform. Your primary responsibilities will revolve around understanding seller needs, strategizing product initiatives, and ensuring a seamless and engaging experience for our sellers.

Key Responsibilities

Insights and Strategy

Provide valuable insights into seller behavior and needs, leveraging data and user feedback.
Collaborate with cross-functional teams to ensure seller experience considerations are at the forefront of product strategy.
Participate in the development of product roadmaps based on a deep understanding of the seller journey.
Develop a strong understanding of the end-to-end journey of C2C sellers.
Generate analysis, insights, and reports that will guide strategy and initiatives for the assigned segment.

FRF Creation, Approval, and System Enhancements

Support the creation of PH Feature Request Forms (FRFs) and work for their approval on a regional level.
Work closely with stakeholders to gather necessary information and present compelling cases for the implementation of new features.
Complete UAT to certify the compatibility and stability of the current environment.
Handle feature improvement requests and be familiar with requirement management processes.
Understand system, feature, and function mechanisms to support operational and product changes.
Identify issues, reach out to the relevant PIC, and define potential work plans and follow-ups.

Implementation Planning and Execution

Develop comprehensive implementation plans for the effective launch of new features, ensuring a smooth transition for sellers.
Focus on increasing adoption rates of existing features through targeted strategies and user education programs.
Ensure sellers are able to adapt to BAU operations and campaign requirements.
Lead process and system improvements for the assigned segment; proactively identify risks, develop and communicate contingency plans, and manage those plans.

Content Creation and Review

Contribute to the creation and review of product-related content for information cascades and seller education initiatives.
Collaborate with the content team to ensure that materials effectively communicate the value and usage of product features.

Stakeholder Collaboration

Work closely with cross-functional teams including Engineering, Design, Marketing, CS, Seller Education, Business Development, Customer Insights, and Customer Support to drive successful product outcomes.
Communicate and collaborate with these teams as a regular source of seller information.
Engage key stakeholders and participate in monitoring/developing insightful reports that will be used to inform initiatives.
Act as a liaison between different departments to ensure alignment with seller-focused product initiatives

Requirements

Proven experience in product management, with a focus on user experience or seller engagement.
Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
Excellent communication and presentation skills, with the ability to convey complex ideas in a clear and concise manner.
Demonstrated ability to collaborate effectively with cross-functional teams.
Familiarity with e-commerce or online marketplace environments is highly desirable.
A strategic mindset with the ability to balance short-term goals with long-term vision.

Seller Operations Insights and Projects