Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements.

Summary: As a Program/Project Management Representative, a typical day involves overseeing the delivery of business and technology outcomes for assigned programs, projects, or contracted services. This role requires continuous monitoring and controlling of service level agreements using established tools, methodologies, and processes. The position involves coordinating with various stakeholders to ensure that objectives are met efficiently and effectively, while maintaining alignment with organizational goals and standards. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate communication and coordination among diverse groups to ensure smooth project execution. - Support the development and implementation of strategies to improve service delivery and operational efficiency. - Monitor project progress and provide timely updates to stakeholders to maintain transparency and alignment. - Promote a collaborative environment that encourages knowledge sharing and continuous improvement. Professional & Technical Skills: - Required Skill: Expert proficiency in Infrastructure Service Management. - Strong understanding of service level agreement management and performance monitoring. - Experience with project management methodologies and tools to ensure effective delivery. - Ability to analyze complex issues and develop practical solutions to support service continuity. - Excellent communication skills to engage with cross-functional teams and stakeholders. - Proven capability in coordinating multiple teams and managing priorities in dynamic environments. Additional Information: - The candidate should have minimum 5 years of experience in Infrastructure Service Management. - This position is based at our Manila office. Minimum 5 year(s) of experience is required

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.