About Xerox Holdings Corporation

At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging.

JOB SUMMARY:

The Quality Manager develops business management goals and objectives that align to global company vision/mission for growth and prosperity. The manager is responsible for designing and implementing business plans and strategies to promote the attainment of goals. The manager is accountable to ensure that the company has adequate and suitable resources to complete its required activities and deliverables.

This role combines expertise in quality management systems (QMS), process optimization, and controls to ensure compliance, and customer satisfaction. The position also plays a key role in leveraging emerging technologies, automation, and data analytics to promote efficiency and adherence to best in class quality management systems.

KEY ROLES AND RESPONSIBILITIES:

Lead and oversee the work of employees and ensuring the efficiency of business operations as well as setting strategic goals for growth and prosperity
Design and implement business plans and strategies to promote the attainment of overall company goals
Ensure that the team has adequate and suitable resources to complete deliverables like people, material, equipment, tools, access, etc.
Organize and coordinate with business to ensure maximum productivity
Supervise the work of employees and provide feedback and counsel to improve efficiency and effectiveness
Maintain relationships with business functions, partners, users, etc.
Assess overall team performance against objectives like kpi, sla, metrics, etc.
Represent the team in business meetings, events, conferences, etc.
Ensure team adherence to company ISO 9001 and legal rules/guidelines.

Quality Management

Develop, implement, and maintain Quality Management Systems (QMS) in alignment with ISO standards (ISO 9001-2015)
Drive continuous improvement initiatives using Lean, Six Sigma, and other methodologies.
Monitor and evaluate quality metrics, ensuring compliance with regulatory requirements and internal standards.
Conduct audits, identify gaps, and implement corrective and preventive actions (CAPA).
Lead training and awareness programs on quality standards, best practices, and compliance requirements.

EDUCATION, EXPERIENCE AND CERTIFICATIONS BASIC REQUIREMENTS:

Bachelor's degree in a relevant domain such as Engineering, Management Information Systems, Information Technology, Informatics, Business Management or related field
Relevant work experience in Quality Management
Proven track record in implementing QMS & continuous improvement projects

Quality Management Manager