Description

The Call Center Patient Billing Support Specialist handles inbound and outbound patient communications and associated related to patient billing inquiries. This role involves resolving billing issues, answering patient questions regarding their accounts, explaining insurance coverages, and providing information on payment options. The ideal candidate will have excellent communication skills, attention to detail, and ability to learn healthcare billing and insurance

processes.

Serve as first point of contact to support Patients Interactions
Answering incoming calls regarding billing inquiries, payment issues, and account status
Handle outbound calls as needed to resolve account issues or collect payments.
Provide clear explanations of charges, payment plans, and balances.
Interact directly with internal and external customers via telephone (inbound & outbound) and electronic channels (e.g., email, SMS, live chat)
Direct or escalate requests and unresolvable issues as needed.

Billing & Account Resolution

Investigate and resolve billing concerns and disputes, ensuring timely and accurate account resolution.
Assist callers with understanding the Explanation of
Benefits (EOBs) and the breakdown of medical bills.
Research account history, insurance payments, and outstanding balances.
Respond promptly to internal and external inquiries.

Payment Processing

Process payments over the phone or guide callers on portal utilization.
Set up payment plans where appropriate.
Provide information on financial assistance programs and eligibility requirements.

Insurance & Claims

Verify patient insurance coverage and clarify discrepancies between insurance payments and patient bills.
Work with insurance providers to ensure correct processing of claims and follow up on outstanding claims.

Documentation & Reporting

Accurately record all interactions and actions taken in the appropriate systems.
Updated patient accounts and maintained comprehensive notes in customer management
software.

Compliance & Privacy

Ensure compliance with HIPAA regulations and
maintain patient confidentiality at all times. billing practices, data security, and financial
regulations.
Ensure compliance with obligations per the Client's
Ensure all records and documents are maintained as per organizational requirements.
Comply with all data protection and privacy laws, rules, obligations under the Agreement and/or a SOW, including without limitation HIPAA.

Continued Learning

Maintain status on Cognizant and Natera training requirements as applicable to self.

Who Thrives Here

High School diploma or equivalent required or Associate's degree in healthcare administration, business or related field is a plus
Multi-lingual skills are a strong plus (Spanish)
With at least 1 year SME experience in Healthcare Account
The candidate must have excellent communication skills.
Ability to explain complex billing issues in simple terms to patients
Must be willing to work in a hybrid setup in Taguig City
Willing to work on shifting schedule

Why Join Us

At Cognizant, we don't just offer jobs—we build careers that thrive in the digital era.

Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You're not just filling a seat—you're building a future.
Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

Your future starts here—grow, thrive, and make an impact with Cognizant.

URGENTLY HIRING: Subject Matter Experts Healthcare experience is a must