Job Description

Billing Operations

Manage the day-to-day operations of the billing and collections function, ensuring timely and accurate processing of transactions.

Serve as the primary point of contact for internal and external stakeholders (e.g., third-party billing, Shopee Ops) regarding billing-related matters.

Prepare and send timely updates to the Business Development (BD) team on outstanding collection items.

Collaborate with internal departments and external partners to investigate and resolve discrepancies related to cancellations, refunds, and payment mismatches.

Provide detailed billing workflows and documentation requirements as part of the Business Requirements Document (BRD) for process improvement initiatives.

Reconciliation & Financial Reporting

Perform monthly reconciliation of Gross Premiums Written (GPW) using the Bytesforce system, identifying, researching, and resolving discrepancies or unusual items.

Ensure reconciled amounts are submitted to Finance (FRA and Fin Ops) by Work Day 2 to meet the month-end financial statement close process (FSCP) deadline.

Support audits and internal reviews by sourcing and organizing necessary billing and transaction documentation.

Oversee the reconciliation and collection of legacy premium receivables, reviewing aged accounts and initiating appropriate collection efforts.

Collections & Customer Account Management

Monitor and collect customer payments in line with agreed-upon payment terms, ensuring minimal delinquency rates.

Act as a liaison to resolve billing and account-related inquiries from clients and business partners while maintaining professional and courteous communication.

Maintain and regularly update customer records to ensure the accuracy of billing information and collection history.

System Utilization

Use and maintain proficiency in insurance-related systems including Bytesforce and Iristech to manage billing, reconciliation, and customer account updates efficiently.

Requirements

A Bachelor's Degree in Finance, Business, or any medical field
Previous experience in insurance billing and collections
Knowledge of insurance guidelines including General Insurance, HMO, Health Insurance and other payer requirements and systems.
Familiarity with ICD-10 and CPT coding is a plus; Proficiency in medical terminology is often required for processing medical claims.
Demonstrates proficiency in independent work while also excelling in collaborative team environments.
Effectively prioritizes tasks and resolves conflicts in a tactful manner.
Quick to grasp new concepts, adept at navigating technology, and proficient in utilizing insurance systems.

Billing and Collection - SeaInsure