Position Snapshot

Location: Meycauayan, Bulacan

Company: Nestlé Business Services AOA, Inc.

Full-time

Job Description

Act as the primary eCommerce technical partner of the Nespresso Digital Commerce team, responsible to update and maintain at market direction the D2C website & app experience and commercial activations, actively contribuing to growth of the D2C business. Support the Business/Market in managing content on Nespresso e-commerce D2C online touchpoints, ensuring consistency and maintaining high-quality information standards across websites. The D2C Digital Commerce Specialist is part of a broader team focusing on websites content management and optimization. He/She is responsible for updating website content, manage promotions and products, communicate with internal and external partners are among main responsibilities.

This role requires:

Promotion management
Content management in CMS
Product management (product launch support, product configuration, product discontinuation)
Perform Q&A activities upon introduction of any change on the digital landscape, PreProduction then Production upon market Digital & eCommerce lead approval
Execute E2E testing and MAT (Market Acceptance Test) upon new code releases
Implementation of SEO optimizations
Handling support request and incident request to technical support organization on behalf of market and/or global Digital & eCommerce expert
Configure and Q&A existing features on Drupal and Hybris platforms, potentially integrated with 3rd party services. Ensure market validation and sign-off prior activation in Production.
Track market requests and key activities delivered for Business
Create and update documenation for key activities
Ad-hoc tasks (e.g. testing new functionalities)

What Will Make You Successful In This Role...

Hands-on experience with CMS including Drupal (other platforms like Shopify, Magento2, etc. will be an advantage). Knowledge of Hybris a plus
University Degree ideally in Computer Science, Web Development or related field
Excellent writing and editing skills in English
Experience in running test and QA activities
Proficiency in HTML5 to update and enhance UX & CX designs
Good knowledge of Photoshop or associated graphic design tools
Solid knowledge of SEO
General understanding of web design and UX (User Experience)
Good understanding of with web analytics and associated optimization tools (e.g. Google Analytics, Google Search Console, SessionCam etc).
Ability to work with ticketing and workflow tool.
Keen attention to detail
Meeting deliverable requirements, service level agreements and specific targets
A team oriented mentality and attitude where the work is approached with empathy, enthusiasm, ownership, responsibility, adaptability, balance and resilience
Ensuring good time management (including down time)
Good communication skills (team collaboration, call, chat, email, tickets, etc.) with excellent response times
Working in a corporate and multi-cultural environment
Working with high-volume, complex tasks
Ability to collaborate effectively across functions/ teams and projects
Proven presentation, organization and communication skills
Ability to proactively and independently collaborate with the businesses and markets.
Ability to make decisions

D2C eCommerce Specialist