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Ingram Micro is a global leader in the technology industry, connecting leading technology manufacturers and cloud providers with B2B technology experts worldwide. Reaching nearly 90% of the global population, we play a critical role in the IT sales channel—supported by our diverse solutions portfolio and digital platform, Ingram Micro Xvantage™.

The Associate Professional, Sales Support plays a critical role in enabling sales success by supporting reseller partners, managing opportunity requests, coordinating with vendors, and driving efficient order processing. This role is responsible for quoting, tracking opportunities, managing pipelines, and ensuring timely execution of sales operations activities within the Zebra product portfolio (e.g., barcode scanners, receipt printers, RFID solutions).

Job Responsibilities:

Act as Product Support Owner for Zebra solutions, developing familiarity with product offerings and vendor processes
Respond promptly to reseller opportunity requests, ensuring accurate and timely handling
Prepare and manage quotations, pricing, and deal configurations
Perform partner-facing operational tasks, ensuring seamless coordination
Coordinate with vendors to monitor and validate inventory availability
Conduct proactive follow-ups on sales opportunities to drive deal closure
Manage and submit special bids and discount requests with vendors
Track and update opportunity progression in CRM systems
Expedite orders and resolve fulfillment-related issues
Maintain and manage sales pipeline, including reporting and insights
Provide visibility into deal status, risks, and opportunities
Build working knowledge of the vendor ecosystem and partner landscape

Qualifications:

Bachelor's degree required, OR High School graduate with at least 5 years of relevant experience
Minimum of 4 years of functional experience in Sales Support / Sales Operations
Strong background in Sales Operations, quoting, and pricing processes in an IT/Tech distribution industry, preferred
Proficient in ERP such as SAP or CRM, and MS Office
Experience supporting reseller or partner-facing roles, comfortable handling inbound and outbound calls
Good English communication skills
Willing to work on dayshift (SG timezone) and 10 days monthly RTO schedule (2 consecutive weeks)
Strong attention to detail, tracking, and follow-through
Sales background is an advantage
Demonstrated judgment and decision-making skills
Effective stakeholder management across vendors, partners, and internal teams

Associate Professional, Sales Support (Product & Order Management)