About The Role

We are seeking a highly organised and detail-oriented Reinsurance Support Specialist to join our growing reinsurance team. This role is critical to supporting our underwriting operations by managing inbound enquiries, preparing quotations, maintaining accurate records, and ensuring a seamless client experience throughout the placement process.

The ideal candidate will have strong administrative capabilities, excellent written communication skills, and proven experience working with CRM systems and Microsoft Office applications.

Key Responsibilities:

Monitor and manage incoming client and broker email enquiries in a timely and professional manner.
Review submissions and compile relevant information from multiple sources and document formats into Hubspot.
Accurately enter and maintain client, prospect, and transaction data within HubSpot.
Prepare and issue quotations using approved templates and standard terms where submissions fall within established underwriting parameters.
Escalate submissions, requests, or exceptions that fall outside predefined guidelines to the appropriate management team for review.
Conduct regular follow-up communications with clients and brokers until an offer is accepted, declined, or expires.
Upon acceptance, record all agreed terms and conditions and request the placement slip from the client or broker.
Review placement slips for completeness and forward them to the appropriate department for signing and stamping.
Once the signed slip is returned, distribute it to the broker promptly.
Maintain complete and accurate records of all correspondence, documentation, and transaction activity throughout the entire sales and placement lifecycle via Hubspot.
Ensure compliance with internal procedures, service standards, and regulatory requirements.

Skills and Experience:

Demonstrated proficiency and experience with the HubSpot CRM system is required.
Demonstrated proficiency in Microsoft Office Applications and Adobe Acrobat.
Excellent written English communication skills with strong attention to grammar, spelling, and professional correspondence.
Previous experience in insurance, reinsurance, financial services, or a similar sales support role is highly desirable.
Exceptional attention to detail and accuracy in data entry and document handling.
Strong organisational and time management skills.
Ability to prioritise tasks and manage multiple workflows simultaneously.
Professional and customer-focused approach.

Preferred Qualifications

At least 1 year of customer service experience in the BPO industry is required, ideally with banking, finance, or insurance accounts.
Experience handling high volumes of email correspondence and Hubspot CRM data managemen

Work Schedule: Day Shift

Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, I work at Select VoiceCom, and think it's a great place to work! The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You won't regret it!

Checkout our Facebook page: www.facebook.com/selectvoicecomph

Enjoy the following benefits:

Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
Life insurance program
Free weekly in-house massage
Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
Career development
Service incentive leave program
Annual salary increase based on performance
Fun and family-like working environment
Quarterly team outing
Free flowing coffee and hot chocolate
Cozy sleeping lounge and canteen plus entertainment area
Excellent office location in Cebu IT Park
Terms and conditions apply.

How to apply:

Interested candidates may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday anytime between 9AM-9PM.

What to prepare:

Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
Pen
ID

or

Quick apply online! If shortlisted, our recruitment team will reach out to you within 1-7 working days. Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview anytime between 10AM-7PM (Monday-Friday).

Sales Admin Specialist | Hybrid, Day shift

Reinsurance Support Specialist | Day Shift | Weekends Off