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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Job Summary:

This position provides a one-to-one customer service experience for UPS Preferred Accounts while supporting DAP Accounts. The role requires strong knowledge of multiple systems and tools to effectively perform DAP activities. The representative analyzes and resolves customer issues, handles tracing and claims inquiries, and maintains ownership of customer concerns through resolution, including follow-ups and outbound communication. A high level of responsiveness and excellent customer service is essential in managing requests within the DAP queue.

Responsibilities

Deliver personalized customer service to UPS Preferred Accounts and DAP Accounts.
Utilize various network systems and tools to support DAP Accounts.
Analyze, troubleshoot, and resolve customer issues, including tracing and claims inquiries
Take full ownership of customer concerns from start of on-boarding, including follow-ups and outbound calls
Respond promptly and efficiently to requests in the DAP Support queue
Demonstrate strong organizational skills and the ability to multi-task in a fast-paced environment
Build and maintain effective relationships with internal teams (Billing, Delivery Information, Operations, DAP)
Ensure accurate documentation and tracking of customer interactions and resolutions

Qualifications

High school diploma, GED, or International equivalent
Strong oral and written communication skills
Strong problem solving skills
Previous customer service experience – Preferred

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

GBS DAP-10