Position Responsibilities:

Support the implementation and ongoing enhancement of screening frameworks, including standards, policies, and controls
Translate regulatory and policy requirements into effective screening rules, system configurations, and control designs
Partner with Technology teams to resolve system issues, implement enhancements, and support testing and validation activities
Monitor and analyze screening outputs to identify inefficiencies, optimization opportunities, and control gaps
Track, escalate, and support resolution of compliance and system-related issues in a timely manner
Contribute to continuous improvement initiatives, including remediation of control gaps and strengthening screening effectiveness through data-driven insights
Collaborate with Business Units, Compliance, and Technology stakeholders to drive alignment, while escalating key risks and blockers as needed

Required Qualifications:

Bachelor's degree in business risk management, audit, technology or related field
5 years experience in financial crime compliance (AML, sanctions, screening) and/or com pliance systems
Working knowledge of screening processes, alert review concepts (false positives vs. true matches), and basic control frameworks

Preferred Qualifications:

Experience with screening systems (e.g., Bridger, World-Check, AML Manager)
Experience supporting system enhancements or testing activities
Familiarity with data analysis tools (e.g., Excel, Power BI)
CGSS, CAMS or equivalent certification

We'll empower you to learn and grow the career you want.
We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

Hybrid

Financial Crime Screening Program Assistant Manager,