The Company

About Blancpain

Founded in 1735, Blancpain is the world's oldest watchmaking brand, embodying nearly three centuries of uninterrupted expertise. Blancpain is synonymous with timeless elegance, innovation, and uncompromising craftsmanship. Discover the aesthetic and technological know-how for which Blancpain has been renowned since its creation. Generations of devoted artisans have refined their skills, overcoming challenges with passion and perseverance, to elevate their art to the peak of perfection. From the legendary Fifty Fathoms to extraordinary complications, every Blancpain creation reflects precision, artistry, and exclusivity, preserving the heritage of Swiss watchmaking while continually redefining its future.

Job Description

About The Role

The Boutique Manager is responsible for driving the sustained growth and overall performance of the boutique, with full accountability for its daily operations, team leadership, and business results. Acting with an entrepreneurial mindset, the Boutique Manager identifies new business opportunities, maximize sales, and elevate the client experience. This role demands strong managerial, interpersonal, and technical skills to lead a high-performing team, build long-term client relationships, and consistently achieve key performance objectives in alignment with brand standards.

What You'll Be Doing

Team Leadership

Provide clear leadership to the Boutique team by effectively communicating objectives, individual responsibilities, expected outcomes, brand standards, and operational procedures. Assign tasks accordingly, monitor progress, and ensure ongoing communication
Coach each team member to achieve both individual and collective goals through regular team meetings, OJT, performance appraisals, proactive identification of training needs, task delegation, and consistent feedback
Oversee staff appearance and conduct to ensure compliant with company policies and boutique standards, including uniform, grooming, language, and overall presentation

Sales and Business Development

Exceed boutique targets in accordance with brand's retail strategy while ensuring full compliance
Attract and convert target prospects into boutique clients. Design and implement tailored programs to acquire high-potential customers and effectively manage the client lifecycle
Foster lasting relationships and cultivate loyalty with clients as a member of the Blancpain family by delivering exceptional service
Identify growth opportunities and propose clienteling strategies through effective use of the CRM system. Collect, update, and manage client information, and oversee the clienteling activities performed by Sales Consultants

Boutique Operations

Ensure the boutique is well-maintained, including cleanliness, visually appealing displays, and adherence to Visual Merchandising (VM) guidelines
Comply with Group and Brand procedures as outlined in the Retail Manual. Identify operational challenges and propose effective solutions
Safeguard the security and proper maintenance of the timepiece stock

Administration & Reporting

Manage and prepare the monthly duty roster, monitor attendance
Oversee and verify overtime (OT) submissions, ensuring accuracy, proper justification, and timely submission for payroll processing
Coordinate and participate in regular and ad-hoc stock takes, ensure accurate inventory reconciliation, and submit reports within deadlines
Consolidate and submit sales and operational reports, tracking key performance metrics and highlighting variances or issues to management
Maintain accurate records of staff attendance, leave, and operational documents such as petty cash, courier logs, and maintenance reports, ensuring administrative compliance with company policies
Ensure timely reporting, document submission, and effective communication of updates or policy changes to the boutique team

Profile

Minimum 7 years of experience in luxury retail, with at least 2 years in a managerial role
Proven track record in achieving and exceeding sales targets in a competitive environment
Strong business acumen, analytical skills, and results-oriented mindset
Strong understanding of the luxury consumer mindset and ultra-high-net-worth customer behaviour
Collaborative approach with the ability to foster teamwork and a can-do attitude
Intellectual curiosity and a passion for learning and staying updated on industry trends
Exceptional communication and presentation skills in English (additional language is a plus)
Passion for luxury watches, craftsmanship, and brand heritage
Comfortable using Excel, Word, and SAP for operational and reporting tasks

Job Location: Lorong Kuda, 50088 Kuala Lumpur, Malaysia (Kuala Lumpur)

Company Address: The Swatch Group (Malaysia) SDN BHD Level 22 Wisma Goldhill 67, Jalan Raja Chulan MY-50200 Kuala Lumpur Malaysia

Boutique Manager

Senior Boutique Manager