Job Summary

Lead front-of-house operations to deliver exceptional guest experiences, manage staff, and ensure smooth restaurant service while upholding brand values and driving business growth.

Responsibilities

Oversee daily restaurant operations to ensure seamless service and high customer satisfaction
Greet and engage guests to deliver personalized and welcoming experiences
Manage, train, and schedule front-of-house staff to optimize team performance
Collaborate with kitchen and bar teams to maintain quality control and ensure timely service delivery
Resolve guest complaints and feedback professionally and proactively to enhance satisfaction
Monitor inventory levels, order supplies, and manage vendor relationships to maintain stock and cost control
Enforce health, safety, and hygiene standards to comply with regulations and ensure a safe environment
Drive sales and support marketing initiatives to attract and retain clientele
Prepare and analyze financial and operational reports to inform management decisions
Uphold and promote the restaurant's brand image and core values consistently

Required competencies and certifications

Proven experience as a Restaurant Manager or in a similar hospitality leadership role
Fluency in English (spoken and written) to communicate effectively with guests and team members
Strong interpersonal and communication skills to lead teams and interact with customers
Ability to lead and motivate staff in a fast-paced environment to achieve operational goals
Excellent organizational and problem-solving skills to manage multiple tasks efficiently
Customer-focused mindset with attention to detail to enhance guest experiences
Flexibility to work evenings, weekends, and holidays as required for operational needs

Preferred competencies and qualifications

Familiarity with restaurant management software to support operational efficiency

Restaurant Manager

RESTAURANT MANAGER