Job Summary

We are looking for an individual who provides bell/ concierge service, safety, security and/or fire protection work safeguarding persons and property owned or leased by monitoring and authorizing the entrance and departure of employees, guests, and visitors, patrolling grounds and parking areas for violations, and escorting or transporting individuals to specified locations. You are responsible for creating a world-class experience while ensuring a safe and secure environment for our internal and external clients.

Job Description

Assist to guests requests, luggage handling
Patrols assigned areas maintaining buildings and grounds security, responds to emergency situations, assists in searches, and observes and reports special hazards
Responds to and assists with emergency and assistance calls, or other situations; notifies the appropriate emergency personnel as needed
Assists with building evacuations and crowd and traffic control
Acts in response to suspicious persons and situations, safety hazards, and unusual or illegal activity in assigned area
Completes logs or reports pertinent to duties or daily activities
Conducts fire drills and safety and fire prevention programs
Assist in training on fire prevention, the proper use of fire suppression equipment and building evacuation procedures and conducts inspections for fire, safety or security risks or hazards and recommends corrective measures
Inspects and maintains emergency and safety equipment and vehicles and reports malfunctions

Key Qualification

Minimum high school qualification or equivalent in any field
Preferred to have 1 year related experience in safety, security, or fire prevention work
Fluent in security industry standards and methods
Professional experience in the areas of conflict resolution, de-escalation techniques, and threat response
Proven ability to handle tough situations with tact and discretion and the ability to function at a high level during stressful situations
Must hold and maintain applicable state guard certifications and licenses
Ability to communicate with all levels of the organization
Excellent time-management, communication, incident report writing, and organizational skills
Dependable team player with business acumen and enthusiasm
First Aid/CPR certified preferred
Must be flexible on schedule, including availability for weekends and holidays

Diversity brings us closer to the communities we serve

Guided by our Purpose, we are creating, inspiring, and nurturing an inclusive culture that unlocks the power of diverse teams to drive Frasers Property forward. Our values drive everything we do, which are core to creating safe places where everyone belongs, is mutually respected and feels empowered to be authentic at work. Working collaboratively makes us progressively stronger and better as an organization, which helps our people to thrive each day.

Service & Safety Officer