Customer Service Representative – Healthcare Account (Call Center | Quezon City)

Onsite | Up to 26,000/month | Full-time | Fresh Graduates Welcome

Compensation & Benefits

Up to 26,000 monthly basic salary
Performance-based incentives and bonuses
Paid healthcare account training and upskilling programs
Clear career growth opportunities

Role Summary

The Customer Service Representative – Healthcare Account will assist customers with healthcare-related inquiries such as benefits, coverage details, claims support, provider information, and account assistance. You will ensure every customer receives accurate information, professional support, and timely resolution of concerns.

This role is ideal for candidates searching for healthcare account jobs in Quezon City, call center jobs in the Philippines, and entry-level CSR opportunities with no experience required.

What You Will Do

Handle customer inquiries via phone, chat, or email related to healthcare services
Assist with benefits, coverage, claims, and provider information
Provide accurate healthcare plan details and support based on guidelines
Resolve customer concerns professionally and efficiently
Maintain high-quality customer service in every interaction
Document all customer interactions accurately in the system
Escalate complex healthcare concerns to the appropriate team when necessary
Meet quality, productivity, compliance, and customer satisfaction targets

Qualifications

High School or Senior High School graduate (college level or graduate is an advantage)
No experience required
Open to fresh graduates and career shifters
Good English communication skills (verbal and written)
Strong customer service orientation and attention to detail
Basic computer skills and ability to multitask
Willing to work onsite and on shifting schedules

WORK SETUP & TRAINING

Onsite work setup
Shifting schedule including weekends, nights, and holidays
Paid training provided from Day 1

WHY THIS ROLE

This is a strong opportunity for individuals looking for call center hiring in the Philippines with no experience required. It provides structured training, real healthcare industry exposure, and long-term career growth in the customer service field.

LOCATION

Main Site

West Avenue, Quezon City

Other Sites

Cubao
Eastwood
Pasig
Manila
Marikina
Ortigas
Bridgetowne

About Caldwell Communications

Caldwell Communications is currently hiring Customer Service Representatives for our Healthcare Account in Quezon City. We offer a competitive salary of up to 30,000 monthly, performance-based incentives, and paid training from Day 1, along with a people-first work environment designed for long-term career growth.

Our office in Quezon City is easily accessible via public transportation, providing a stable and professional setting for individuals looking to start or grow their career in the BPO industry. Fresh graduates and applicants with no BPO experience are highly encouraged to apply — we provide the training and support needed for success.

APPLY NOW

Start your career as a Customer Service Representative – Healthcare Account and build your future in a stable and growing industry. Fresh graduates and applicants with no experience are highly encouraged to apply.

Urgently Hiring Healthcare Account Representative Weekends Off