Position Responsibilities:

Responsible in performing returned mail tasks
Responsible for using third-party search engine to locate client's valid address
Responsible for researching triggered by outgoing correspondence being returned to the company as undeliverable
Responsible for updating the address once a client has confirmed the new address
Maintain accurate addressed for our client agents and brokers

Required Qualifications:

Basic to advance MS office knowledge
Basic system/application navigation
Clear understanding/advance knowledge of the team's products/operations
Work on other Business Area/s (Shared Services) if volume permits
Work on items within the procedure provided or process workaroun

Preferred Qualifications:

Should meet the set scorecard target 80% of the total score
Zero or no disciplinary case and shouldn't be endorsed to Performance Improvement Plan (PIP)
Should have a final rating of Effective for the last/current performance review
Should have no more than 3 reported Privacy Incident (for the last 6 months)
Technical Skills

When you join our team:

. We'll empower you to learn and grow the career you want.

. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

. As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

Hybrid

Business Process Senior Associate