ticketing systems , incident management processes, INX software, ITIL Certification, IT concepts, problem-solving skills

Apis, Sql, cloud SaaS environments, Data Analysis, middleware concepts, system integrations, B2B SaaS product support

Servicenow, Mq, Fix Protocol, Power Bi, Windows, UNIX, Swift, Lisa, Linux, automation, Scripting, AWS, Data Analysis, database interrogation, DTCC, Trading Technologies, Trayport, monitoring observability tools, ITSM tools, TEO

Ms Excel, Confluence, Oracle Fusion, JIRA, Oracle Ebs, Sql, Box

Application Support, Production Support