HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE

START YOUR CAREER IN THE HEALTHCARE BPO INDUSTRY!

Are you confident in communicating with customers and interested in building a career in the healthcare industry Join our growing BPO team as a Healthcare Customer Service Representative and gain valuable experience in customer service and healthcare support.

POSITION

Healthcare Customer Service Representative

ACCOUNT

US Healthcare | Voice

WORK SETUP

Onsite

SCHEDULE

Shifting Schedule

Role Description

As a Healthcare Customer Service Representative, you will assist customers with their healthcare-related inquiries, account concerns, service requests, and other support needs.

You will be responsible for providing clear and accurate information, addressing customer concerns professionally, and helping ensure a positive customer experience. Comprehensive training will be provided to help you understand the healthcare process and perform your responsibilities effectively.

Key Responsibilities

Handle inbound customer calls regarding healthcare-related concerns and inquiries.
Assist customers with account, benefits, services, and other healthcare-related questions.
Verify customer information and follow established processes and procedures.
Provide accurate and easy-to-understand information to customers.
Identify customer concerns and provide appropriate solutions.
Handle sensitive or difficult customer situations with patience and professionalism.
Document customer interactions and update information accurately in the system.
Escalate complex concerns to the appropriate department when necessary.
Protect customer information and follow proper privacy and confidentiality procedures.
Meet established customer service, quality, productivity, and attendance standards.

Qualifications

At least 6 months of BPO experience, OR
College Graduate with no BPO experience
Good to Excellent English communication skills
Customer-service oriented
Strong listening and comprehension skills
Strong communication and problem-solving skills
Willing to work onsite
Willing to work on a shifting schedule
Willing to undergo training and learn healthcare-related processes
Healthcare or medical experience is an advantage but not required, subject to account requirements

Skills & Competencies

Excellent verbal and written communication
Active listening and customer empathy
Strong customer service skills
Problem-solving and critical-thinking abilities
Patience and professionalism when handling customer concerns
Attention to detail and accuracy
Basic computer and system navigation skills
Ability to multitask and manage different customer concerns
Adaptability in a fast-paced BPO environment
Ability to follow processes and procedures
Professionalism and confidentiality when handling customer information

What You'll Get

Competitive salary package
Paid training – learn the healthcare process while being compensated
HMO coverage
13th Month Pay
Government-mandated benefits
Paid leaves
Career growth opportunities
Skills development and continuous training
Supportive work environment
Opportunity to gain experience in the Healthcare BPO industry
Stable career opportunity with opportunities for professional development

WHY CONSIDER A HEALTHCARE ACCOUNT

You don't need to be a healthcare expert to start!

You'll receive training to help you understand the account, healthcare processes, and customer concerns. This role is also an opportunity to develop valuable skills in communication, customer service, problem-solving, account handling, and healthcare support.

Whether you're an experienced BPO professional looking for your next opportunity or a college graduate looking to start your BPO career, this could be your opportunity to grow in the healthcare industry.

INTERESTED APPLY NOW!

Send Us Your

FULL NAME | CONTACT NUMBER | LOCATION | BPO EXPERIENCE

Limited slots available — don't miss the opportunity to start or grow your BPO career in Healthcare!