Position Responsibilities:

Process and analyze transactions in line with the Service Level Agreement set with the Business Unit
Attain Mastery of Business Unit Policies governing the transactions being processed
Report all system issues that may affect the operations
Such other duties and functions as assigned by Operations Management

Required Qualifications:

With at least 1 year data/BPO experience as a requirement, undergrads with 2 years of data/BPO experience
Basic knowledge with MS office applications (Word, Excel, Powerpoint)
Ability to compose grammatically correct, clear and concise communication
Minimum keyboarding skills of at least 45 words per minute
Knowledge of browsers and relevant computer applications. Exhibits good navigation skills

Preferred Qualifications:

Above average problem-solving skills
Above average written and verbal communication skills
Above average attentiveness to detail (ability to clearly understand and act on presented problem statement to comprehend, capture as well as interpret basic customer information)
Fast and accurate data-entry skills with the ability to process high volumes of work accurately
Adaptable to change

We'll empower you to learn and grow the career you want.
We'll recognize and support you in a f lexible environment where well-being and inclusion are more than just words.
As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

Hybrid

Business Process Senior Associate